Description:
Join Vocus as an IT Support Officer in Melbourne, providing first and second-level IT support in a dynamic environment.
Your role
Responsibilities
- Providing telephone and face-to-face technical support for Vocus IT issues.
- Resolving client problems, queries, and complaints effectively.
- Maintaining accurate log entries of faults and resolutions.
- Ensuring hardware/software installations meet Service Level Agreements.
- Providing professional service with regular updates and realistic resolution times.
- Working independently on tasks without referral to the Corporate IT Manager.
- Coordinating and updating the IT Support Wiki & Knowledge Base.
- Collaborating effectively with other teams.
- Participating in ongoing team training.
- Escalating unresolved technical queries to relevant teams.
- Performing other Corporate IT tasks as directed.
About you
Qualifications
- Up to 2-3 years of IT Support experience or relevant IT qualifications.
- A tertiary qualification in IT, Computer Science, or a related discipline.
- Strong customer service focus and technical knowledge of desktop hardware/software.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple issues and prioritize effectively.
- Strong knowledge of the organization's Standard Operating Environment (SOE).
- Ability to work independently and as part of a team.
- Australian citizenship is desirable.
Compensation & benefits
- Flexible hours and a hybrid working environment.
- Generous discounts on power, gas, mobile, and internet services.
- Competitive leave benefits, including anniversary leave, parental leave, and more.
- Access to health and wellness initiatives.
Training, development & rotations
Vocus offers comprehensive ongoing training, support, and development opportunities, including study assistance programs.
Career progression
Opportunities to lead and inspire teams, work on projects shaping the future of telecommunications, and be part of a culture that encourages creativity and new ideas.
How to Apply
If you feel comfortable, please let them know if you have any accessibility requirements upon application, so they can make any adjustments required to support you throughout the recruitment process.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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