Description:
- Looking for a career that can take you above and beyond?
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Permanent Full-Time position, Hybrid working
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Brisbane, Sydney, Melbourne or Canberra Locations
The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports.
Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations, including an island. We keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.
We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.
We’re shaping a once-in-a-century step-change. Given the emergence of new airspace users, new aerodromes, and a range of new crewed and uncrewed aircraft, we are working closely with our customers and the community, as we adapt our service offerings to cater to these new and diverse aviation participants, ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.
We encourage motivated individuals who love what they do, value a service- first mindset and embrace a challenge or two… to explore a career with Airservices.
Why Airservices? We offer excellent opportunities, ongoing training throughout your career, and exceptional benefits. You will collaborate with a diverse group of people while doing meaningful work that benefits the Australian community and visitors.
The Role & The Team
Join a dynamic team and take the lead in coordinating travel for Airservices Australia employees and contractors. In this pivotal role, you'll ensure seamless travel experiences while upholding policy, legislative compliance, and performance standards—contributing to broader Shared Services and organisational goals.
You'll also have the opportunity to shape the future of our travel function by identifying and driving process, system, and training improvements in collaboration with the Shared Services Improvement team. If you're detail-oriented, proactive, and ready to make a real impact—this is the role for you!
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Own end-to-end travel coordination for both international and domestic bookings—including flights, accommodation, car hire, and VIP services—while ensuring compliance and value through expert use of GDS and deep knowledge of fare rules.
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Support travellers with visa requirements and provide seamless assistance throughout the booking process.
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Drive performance by meeting service targets and exceeding expectations in a fast-paced environment.
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Build strong relationships with clients, vendors, and stakeholders—representing the team professionally at meetings and industry functions.
Please see the link below to view the full Position Description:
ASA 4 Travel Officer.pdf
The Person
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Minimum 3 years’ experience in high-volume travel booking operations.
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Proven ability to develop and maintain internal and external customer relationships, including experience in problem solving and dispute resolution.
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Demonstrated understanding of international and domestic travel including fares, rules and airlines. Be able to use the GDS and understand Travel procedures, back office, credit card billing.
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Experience in development, improvement and implementation of administrative policy and procedures.
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Ability to plan work assignments, juggle competing demands and work under pressure of frequent and tight deadlines
Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.
Security Clearance
To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.
How to Apply
To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 6 May 2024.