Description:
The Company:Rapidly growing EV company looking for growth in new emerging markets whilst dedicated to making the world a better place.
About the role:
Identify and respond to customer queries using Zendesk, phone, chat and email and report product issues. In addition you will be able to contribute and drive performance of Tier 1 helpdesk.
Duties/Responsibilities:
You will be required to;
- Analyse, identify and report product issues.
- Inform customers about new features and functionalities.
- Share feature requests and effective workarounds with team members.
- Chair regular internal and external meetings
- Follow up with customers to ensure their issues are resolved
- Customer Support Specialist or similar support role
- Prior help desk software and remote support tools experience
- Ability to Multi-task
- Experience working with Zendesk, and Salesforce Sitetracker a bonus
- Understanding of how CRM systems work
- Performance improvement capability / interest
Benefits:
- Rapidly growing company where contribution is acknowledged and valued
- Collaborative and supportive work environment
- Generous Bonus Scheme
If you would like to know more, please send your resume to careers@techadept.com.au to apply or call 02 8199 9447 and ask for Clair to ask any questions or discuss further.
27 Apr 2025;
from:
uworkin.com