Description:
Why work for Tyro
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the role:
The Customer Application Specialist is responsible for guiding and supporting customers through our digital application process, ensuring a smooth and efficient experience. This role requires proactive communication with customers, including making phone calls to assist them in completing their applications within a defined timeframe.
You will also collaborate with the sales team to support their customers, enhance application completion speed, and identify and manage any risks associated with the application process.
Please note that this role is a 6 month fixed term contract
What you'll do:
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Assist customers in navigating the digital onboarding process efficiently.
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Manage and track pipeline velocity and optimise conversion rates from “customer not accessed” to “completed application.”
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Ensure compliance with all relevant regulations and internal guidelines.
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Lead or assist in onboarding key projects, ensuring alignment with strategic goals and timely execution.
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Conduct quality assurance (QA) reviews on the sales team to maintain consistency and accuracy.
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Assist in the training and up-skilling of team members on new processes, changes and strategies.
What you'll bring:
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You have a solid background in customer support/service, with the ability to handle customer inquiries and issues efficiently and professionally ideally with a customer service/call centre environment.
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Tech savvy mindset and approach.
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Preferred experience in financial services or fintech, giving you a strong understanding of the industry’s compliance standards and customer expectations.
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You excel in both written and verbal communication, effectively explaining complex processes in a clear and customer-friendly way.
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A can-do attitude and a desire to learn new tools, processes, and strategies, and the enthusiasm to get involved in all aspects of the role.
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Strong objection handling skills with a solution-focused mindset.
Perks and Benefits
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs ofour people across Australia. Here are just some of the things Tyros tell us they love about working here:
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A hybrid working policy that truly enables you to live your best life
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Learning and career development opportunities
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16 weeks paid primary carers leave
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12 weeks paid secondary carers leave
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Annual team-based volunteer day
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We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
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Taco Tuesdays
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Mental health and wellness initiatives
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Personal finance initiatives
#LI-Hybrid