Practice Manager

Description:

Wellpets Kallangur – Where Happy Pets Begin with Good Health

At Wellpets, we’ve been proudly delivering expert, compassionate veterinary care since 1995. True to our name, we’re dedicated not only to treating illness but to keeping our patients healthy and thriving all year round.

Our team brings passion and skill across a wide range of veterinary services—from medicine and surgery to dental care, weight management, and behavioural advice.

We are pleased to announce a new opportunity for a Full-time Practice Manager for this popular local practice, working with an experienced and passionate team of vets, nurses and established client base.

Benefits of Joining Us:

• Competitive hourly rate and benefits package.

• Supportive and collaborative team environment.

• Access to training centres, online courses and dedicated nurse programs.

• Opportunities for career growth and development.

• Flexible working hours to suit your lifestyle.

• Staff discounts, including Health and Wellbeing benefits

• Employee Referral Bonus’

• Paid parental leave and return to work bonus

About The Role

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

• Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.

• Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.

• Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.

• Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.

• Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.

• Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.

• Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.

• Leading on company initiatives, projects and technology.

• Bringing a transparent leadership style focused on collaboration and engagement.

About You

• At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field

• Be committed to high standards of service excellence and clinical care

• Experience with practice management systems or appointment book management skills and are computer confident

• Have strong problem solving, decision making and organisational skills

• Good understanding of people and employment obligations

• Good knowledge of workplace health and safety regulations

• Experience or interest in change champion and project management

• A genuine, warm and supportive style that enjoys caring for people who care for animals.

If you’re looking to make a real impact in a vibrant, rewarding clinic, we’d love to hear from you. Apply now to become part of our amazing team at Wellpets Kallangur.

We can’t wait to meet you!