Description:
IntroductionAbout CLV
Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.
CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team!
Description
The primary purpose of the role is supporting the efficient and effective operation of the accommodation and reservation systems across the Village. The Administrator has responsibilities for securing new and returning residents, resident enquiries and associated activities, supporting the management of Village operations and the administration activities of the Village, working under the Queensland Residential Tenancy Authority (RTA). The key areas within this role are as follows:
> Occupancy;
> Operations;
> Compliance - RTA;
> Administration
Skills And Experiences
Technical Skills > Demonstrated passion for driving business with proven ability to meet or exceed sales or occupancy targets, with a strong understanding of business principles. > Commercial acumen with proven ability to effectively gather and analyse information and identify market trends, opportunities and risks > Excellent verbal communication skills that help foster and promote positive relationships with stakeholders and residents. > Excellent organisational and planning skills, with the ability to meet tight deadlines and manage competing priorities, without compromising accuracy and customer service. > Well-developed written communication skills with the ability to draft formal communication documents and business reports. > Computer literate, with proficiency in Microsoft Office suite, database management systems (preferably StarRez) and web content management systems.
> Demonstrated enthusiasm and energy for the Village with a proven ability to work with and relate to young adults
> Highly Experienced property management skills, working under the Residential Tenancy Legislation (RTA)
> An understanding of Campus Life and University support structures would be highly regarded.
Personal Skills > Passion for driving business, achieving or exceeding targets and objectives > An ability to build and foster relationships and interact appropriately with people on a range of different levels. > Strong focus on delivering outstanding results and experiences for customers and other stakeholders. > Commitment to delivering the highest levels of customer service > Team focussed, with a track record of significantly contributing towards the achievement of team goals > Uses initiative to take responsibility, manage complaints, resolve issues and identify the best solutions. > Must possess an ability to act in an independent, mature, confident, flexible, trustworthy and discreet manner, preserving the confidentiality of information. > Demonstrate high ethical standards, integrity and commitment in all aspects of work. > Understanding and adherence to the requirements of OHS legislation, Privacy and other legislation those impacts on your employment. > A demonstrated affinity with students and young adults, together with knowledge and understanding of the pressures affecting such students will be highly regarded. Experience > A minimum of three (3) years of experience in the hotel / accommodation / serviced apartment industry, with a commitment to customer service > Demonstrated experience in a Reservations / Revenue Management role successfully managing occupancy levels within hotels or serviced apartments > Previous operational administration experience. > Leadership skills with previous experience managing a team or an employee Qualifications > Diploma in Hotel or Business Administration and/or experienced in a customer service environment> Any relevant background checks which may include National Police Checks
> Highly Experienced property management skills, working under the Residential Tenancy Legislation (RTA)
> A current Australian drivers’ licence.