Description:
Navan is seeking an energetic and data-driven Growth Account Manager to oversee our extensive portfolio of SMB customers. In this role, you will build strong, trusted relationships with hundreds of accounts, ensuring our clients continuously derive value from our platform. We are seeking a candidate who thrives in a fast-paced environment and is capable of adapting to rapid changes in priorities and customer needs. You will serve as the primary point of contact for these customers, guiding them through onboarding, engagement, and expansion opportunities. This role offers a unique chance to work in a dynamic SaaS environment with a focus on delivering outstanding customer success and driving revenue growth.
What You'll Do:
- Manage a large portfolio of SMB accounts, acting as the trusted product expert for customers.
- Assist in onboarding new clients and ensure they are fully set up to use Navan’s Travel & Expense solutions effectively.
- Leverage your deep understanding of our platform to drive high product adoption, usage, and overall customer satisfaction.
- Identify, qualify, and execute upsell and expansion opportunities within existing accounts, collaborating with the Sales team to drive revenue expansion.
- Conduct regular reviews and monitor customer health scores, proactively addressing concerns to mitigate churn risks.
- Utilize data insights to craft and implement action plans that align with customer goals, ensuring continuous value realization.
- Work cross-functionally across Sales, Product, Marketing,and Business Systems to advocate for customer needs and influence product roadmaps.
- Regularly measure and report on key account metrics including adoption, retention, upsell revenue, and customer satisfaction
What We’re Looking For:
- 2–3 years of experience in a Customer Success, Account Management, or Sales role within a SaaS environment.
- Proven ability to manage multiple clients simultaneously, specifically in high-volume, SMB segments.
- Demonstrable track record in driving customer retention, adoption, and engagement.
- Excellent communication and presentation skills, with the confidence to engage with C-level and senior stakeholders.
- A consultative, data-driven mindset with strong problem-solving and prioritization abilities in a fast-paced setting.
- High energy, a go-getter attitude, and a passion for building deep customer relationships.