Description:
About the role:
We have an exciting opportunity to work at Box Hill Institute as our Customer Care Administrator . This is a casual opportunity based at our Lilydale Campus. This position reports directly to the Team Leader Enrolments and Customer Service, and sits within the Student Recruitment area of the Student Experience portfolio.
What you'll do:
- Provide administrative, operational, and customer service responsibilities to ensure efficient and effective delivery of student services across Box Hill Institute
- Engage with students, staff, and external stakeholders to promote the Institute's programs, deliver high-quality support services, and ensure compliance with relevant policies and procedures.
- Ensure efficient campus operations
- Ensure Compliance and Policy Adherence
About you:
- Your values align to ours . Together we are curious, trustworthy and compassionate.
- Experience in working collaboratively as part of a team to achieve team goals , including excellent organisational skills, flexibility during peak periods, and ability to adapt to changing priorities is essential
- Ability to establish and maintain positive relationships across various levels
- Victorian Working with Children Check clearance
- National Police Check clearance
Qualifications and experience:
- Relevant vocational or tertiary qualifications in Business Administration, Customer Service, or a related field; or equivalent experience.
- Proven ability to deliver high-quality service and build rapport with diverse stakeholders
- Strong skills in data management, financial system, and using student management systems (e.g., Student Once, ECR).
- Experience with CRM systems (e.g., Salesforce) and Microsoft Office Suite.
- High level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders
- Proficiency in all MS Office applications for a range of tasks including but not limited to, generating letters, reports and database management
About us:
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.
Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.
We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.
Staff benefits:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. This includes but is not limited to:
- Flexible work arrangements
- FREE On-site parking
- Career progression opportunities and reward & recognition programs
- Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 14 weeks paid Parental Leave
- Access to health & wellbeing benefits and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
- Novated leasing and salary packaging
- Support student learning at our Barbershop with $5 haircuts, shaves and grooming as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
APPLY NOW
All applications must be submitted online and include a cover letter and current resume.
For specific enquiries relating to this position, please contact Kim Dickinson, Team Leader Enrolments and Customer Service via ***********@boxhill.edu.au.
Applications close: 9:00am, Tuesday 22 April 2025
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.
Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.
Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.
Box Hill Institute reserves the right to withdraw an advertised position at any stage.
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