Service Delivery Officer

Description:

APS Level 3Canberra, ACT; Melbourne, VIC; Brisbane, QLD; Adelaide, SA; Sydney, NSW; Hobart, TAS$75,419 - $78,554
About The Department Of Employment And Workplace Relations
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.
We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.
With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.
It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.
The Role
Reporting to the Assistant Director, Provider Operations and Claim Support, the Service Delivery Officer is the first point of contact to assist employers, Services Australia and DEWR State Office staff with resolving issues relating to Australian Apprenticeship claims and payments.
Duties And Responsibilities
Responsibilities of the APS Level 3 Service Delivery Officer may include:
Supporting the team in the provision of support services to internal and external stakeholder including basic administrative and processing work.Communicating with stakeholders via phone and email.Reviewing, investigating and verifying simple claims, ensuring claims and documentation submitted through DEWR’s Apprenticeship Data Management System adhere to relevant procedural documentation, guidelines and claim requirements.Functioning as part of a team and assisting with undertaking a range of administrative support including general office duties.Contributing to our organisational culture through innovation and by being open to feedback, direction and assisting colleagues where needed.
How To Apply
Applicants are required to answer three (3) applications questions in no more than 300 words per question.
The
In the eRecruit (the department’s online recruitment system) you will also need to:
upload a Curriculum Vitaeprovide contact details for 2 Referees.
Eligibility
Don’t meet all the role requirements?
At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.
Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.
Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.
Please refer to the Job Information Pack for more information about the role.