Description:
Queensland Corrective Services is seeking an individual with an outstanding attitude, strong IT skills and desire to expand their career within customer focused service centre environment. If you possess exceptional client service skills and have a passionate and dynamic approach to your role, and then we would like to hear from you.Provide operational support (on-site and remote) to QCS users and prisoners as required in a primarily Microsoft environment.Configure/install/monitor/support/manage the ICT environments by high level technical expertise.Provide a level of training of the QCS desktop environment and applications to QCS end users where required.Provide a level of training of the prisoner tablet environment and applications to prisoners where required.Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.Accurately triage and escalate incidents where required according to policies and procedures.Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.Provide timely support to users and prisoners by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.Update, maintain and work within procedures for the maintenance of one or more technical domains.
Applications to remain current for 12 months.
Job Ad Reference: QLD/633727/25
Closing Date: Tuesday, 13th May 2025
Occupational group IT & Telecommunications
3 May 2025;
from:
linkedin.com