Assist Officer

Description:

ASSIST OFFICERS
Salary Range Band 4 $72,289 - $77,010 + 11.5% Super
3 Permanent full time roles currently available
Diverse and inclusive culture, with a supportive team.
Located at the iconic St Kilda Town Hall
About City of Port Phillip
We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market!
City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
What’s the role all about
Do you thrive in a fast-paced and supportive team environment? Love assisting customers?
We are excited to be on the search for ASSIST Officers who are part of the Customer Service team that connects our people, community and customers to the wide range of services the City of Port Phillip offers whether that is on the phone or face to face on the front counter, right here at St Kilda Town Hall.
As an ASSIST Officer, you'll be the extension of every service across the Council and be the first point of contact for most enquiries-providing guidance, connecting residents to relevant departments and actioning requests.
Your enthusiasm, ability to dissect customer requests and provide accurate information, deal with sometimes difficult enquires whilst remaining positive and providing a high-quality customer experience will see you succeed in these roles.
We have a passionate and driven team who all work together to deliver a customer service that positively benefits our community. An extremely rewarding career path where no two days will be the same!
What you might do
• Be the first point of contact for a broad range of enquiries via phone, in-person at our front counter locations or online.
• Build and maintain meaningful relationships with new and repeat customers.
• Accurately and efficiently record enquiries into our CRM.
• Take accountability to resolve enquiries on first contact where possible.
• Contribute to our evolving customer experience and service to the community.
Who we are looking for
• People with positivity and a genuine passion for providing a great customer experience
• Experience working in call centre is beneficial
• Ability to think on your feet in a fast paced environment
• Confident in handling complaints and ability to de-escalate situations where necessary
• Front counter and cash handling experience desirable
• Confident to explain complex information to customers in a clear and concise manner
• People who are resilient, adaptable and supportive
• And finally, an excellent team player!
Our work environment
We love what we do and are all proud to work at the City of Port Phillip. Yes, we are local council, and we are one with vibrancy, passion and ambition who are welcoming, health conscious, diverse and inclusive.
Our primary location is at the iconic St Kilda Town Hall offers a heritage and modern open plan hub to work from where people can collaborate and develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
We have a Flexible Working policy that provides an opportunity to work from home after passing probation.
Proudly as one we all work and grow together, thinking creatively and strategically with courage, integrity, and accountability to put our community first.
What’s in it for you
• A knowledgeable and supportive team, so you feel comfortable and confident
• 2 week induction program, followed by 2 weeks of practical coaching and training
• Great opportunities to develop and career progression within your team or across council after 12 months
• Study assistance allowance of up to $4000 per year and 6 hours per week study leave for approved learning
• An active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP), and ability to salary sacrifice new technology, superannuation and vehicles
• Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work
• 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents
Security Requirements and Professional Obligations
Pre-employment screening will apply to all appointments.
Prior to a formal letter of offer, preferred applicants will be asked to provide:
• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and
• Sufficient proof of their identity.
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).
So, what’s next?
Hit that APPLY button now!
Whether you think you meet all the requirements or not, we strongly encourage you to apply, as we take a holistic approach to considering your skills, life experience, work experience, and alignment to our key selection criteria. You got this!
Please submit:
• Resume – latest and detailed version
• Cover letter expressing why you are interested & suitable for the role and response to the Key Selection Criteria (KSC) found on the Positions Description (PD) no longer than 2 pages.
Note: Only applications submitted via the online Recruitment Portal will be considered.
For further information please contact Louise Fali, Team Leader ASSIST via email at louise.fali@portphillip.vic.gov.au
Applications close 11.59pm Sunday 11 May 2025
The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact David Crichton (Head of Recruitment, Workforce Systems and Experience) on phone 0421 757 521 or email: recruitment@portphillip.vic.gov.au
PD ASSIST Officer May 2025.pdf