Description:
Are you a passionate and experienced Practice Manager seeking an exciting opportunity in the medical/aesthetic field? We are currently recruiting for a Full-Time Practice Manager to join our thriving Perth Clinic in Claremont . If you're enthusiastic about delivering exceptional customer experiences, striving for operational excellence, managing people and thrive in a fast-paced environment, this role is perfect for you!
About you and the role
As the ideal candidate, you will have a proven track record of managing a busy aesthetic medical clinic and a genuine passion for providing an exceptional 'Customer Journey.' Your role will involve managing a diverse and dedicated team, driving them to deliver world-class service, optimising workflow, and ensuring all operational needs are met. This exciting position requires proactive problem-solving skills, providing day-to-day direction and stability to the team. Your role will be to work closely with both the Central and Local Leadership team to drive your clinic to further success.
The Role
In this role, your key responsibilities will be to:
- Coordinate staff rostering, workload, ensuring effective utlisation
- Online booking management
- Manage clinic support staff
- Recruitment and workforce planning
- Support reception and front of house processes
- Support cash flow management
- Supporting the implementation of marketing campaigns and promotions
- Develop and maintain clinic policies and procedures
- Develop and maintain an asset register
- Ensure consumables and equipment are kept stocked and maintained
- Be part of and contribute to the team environment
- Oversee that clinic and rooms are clean, tidy and accessible
- Oversee day-to-day clinic operations
- Develop relationships with Dr’s, Nurses, Hair Growth Specialists and other stakeholders
- Ensure effective handover of every client from the Head of Sales
- Deliver consistent high quality service touchpoints
- Be the single overarching contact for clients
- Handling client inquiries where applicable
- Booking and scheduling appointments where applicable
- Managing client records in CRM software and hard copies
- Maintain accurate records and provide regular reports to management
- Improve the efficiency of the clinic and maximise profitability
- Provide clinic reporting to management as required
- Contribute to the development of a culture consistent with value of the clinic and Gro as a company
The ideal candidate for this role will have/be:
- Previous experience in high level clinic/aesthetic administration position
- People management including rostering, payroll, performance management
- Ability to problem solve
- Experience in financial management and reporting processes
- Ability to build customer and stakeholder relationships
- Ability to demonstrate and encourage leadership and teamwork
- Strong IT Skills
- Compliance and risk management experience
- Attention to detail
- Always learning
- Excellent verbal and written communication
- Strong organisational skills
- Ability to work across a range of priorities
What We Offer:
- Opportunity to be part of a dynamic and growing team.
- Competitive remuneration.
- Birthday day off
- Opportunities for personal and professional growth
- Exclusive discounts on Gro products and services to keep your hair looking and feeling it’s best.
About Us
Hair loss is one of the biggest physical challenges impacting the confidence of young men.
Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.
Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology, we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.
We pride ourselves in creating a team that is motivated to help our clients feel more confident and achieve their dreams. We focus on educating our clients and we work hard to ensure every Gro client gets the best possible journey and outcome.
Apply Now
If you're driven to make a positive impact on people's lives we are interested in hearing from you. If you find yourself lacking some of the listed skills, it’s ok please reach out to us because we know attitude is equally as important. Remember, as the saying goes, 'It's not about having all the answers, but the willingness to learn and Gro.' We believe in untapped potential, enthusiasm, and a collective dedication to excellence. Your distinctive talents may be the key puzzle piece our extraordinary team is missing. Take the leap and join us in reshaping the future of hair care at Gro Clinics—apply today!
Find out more about us here: www.groclinics.com