Description:
The Level 2-3 IT Support Technician will provide advanced technical support for complex hardware, software, and network issues, ensuring efficient IT operations for the organization. This role offers the opportunity to work on infrastructure projects and cloud systems within a supportive team, helping you advance your career in a dynamic environment.
Client Details
Our client is a leading technology solutions provider known for delivering high-quality services to clients across diverse industries. With a strong focus on innovation, security, and customer satisfaction, they foster a culture of continuous improvement and technical excellence.
Description
- Provide Level 2 and 3 technical support to end-users via phone, email, and remote tools
- Troubleshoot and resolve escalated incidents and service requests, including complex hardware, software, and network issues
- Manage and maintain IT infrastructure, including servers, network, and cloud services
- Mentor Level 1 technicians and help grow technical capability across the team
- Collaborate with other IT teams to implement and support IT projects
- Assist with IT asset management and inventory control
- Liaise with vendors and third-party providers as needed
Profile
- Proven experience in a Level 2/3 Service Desk or IT Support role
- Solid technical knowledge across Windows, Active Directory, O365, Microsoft 365, and networking fundamentals
- Experience with virtualisation (e.g. VMware, Hyper-V) and cloud platforms (Azure preferred)
- Excellent verbal and written communication skills
- Confidence working with clients in both remote and face-to-face settings
- Relevant certifications (e.g. Microsoft, CompTIA, ITIL) are advantageous
Job Offer
- Opportunity to tackle complex issues and contribute to meaningful projects
- Supportive and collaborative team culture
- Career development with training, certifications, and progression pathways
- Hybrid work model offering flexibility
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Patricia Nguyen on +61386166206.