Description:
Seeking a motivated and customer-focused level 1 IT Support Technician to be the first point of contact for technical support queries. This is an excellent opportunity for someone early in their IT career who is eager to learn and grow within a supportive and fast-paced environment.
Client Details
Our client is a well-established and dynamic company with a strong presence in the Australian market. Known for their commitment to innovation and customer service, they provide IT solutions and support a diverse range of industries. With a collaborative culture and a focus on professional development, they offer a stable and rewarding environment for IT professionals to thrive.
Description
- Provide first-level technical support to end-users via phone, email, and remote tools
- Diagnose and resolve hardware, software, and network issues
- Escalate complex issues to Level 2/3 support when necessary
- Document and track support requests using ticketing system
- Assist with on-boarding and off-boarding of users
- Assist with IT asset management and inventory control
- Maintain documentation and knowledge base articles
Profile
- Previous experience in a similar Level 1 IT support or service desk role
- Experience in implementing and supporting Microsoft Windows Server, Azure/AWS, Office 365 and Active Directory
- Strong communication skills, both verbal and written
- Client-focused, quality-focused and process-orientated
- Proactive attitude and willingness to learn
Job Offer
- Opportunity to start advance your career in IT with a supportive and experienced team
- On-the-job training and professional development opportunities
- Hybrid work model offering flexibility
- Company events, a positive and inclusive workplace culture
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Patricia Nguyen on +61386166206.