Permanent Customer Service Officer

Description:

Permanent Customer Service Officer
Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.
Together, we're working to build a vibrant and sustainable regional city... and we would love for you to join us.
In the heart of the Goldfields, Kalgoorlie-Boulder is a modern and thriving city that embodies the true spirit of a regional community. Located approximately 600 kilometres east of Perth, more than 30,000 people call the city home and enjoy the amenities and facilities of a metropolitan city, with the lifestyle benefits that come from living in a place where nature and adventure are on your doorstep.
With new leadership, dedicated staff and a supportive Council, the City is working towards the vision of being a sustainable regional city of the future.
We are dedicated to working together to achieve the best possible outcomes and are guided by our intention to:
Be a clean and green city
Be a place people call home
Have facilities and services for everyone
Encourage and support economic development and diversification
Be a quality employer.
We are seeking a professional and friendly Customer Service Officer to join our team. The successful candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving ability, and a strong focus on delivering outstanding customer service.
Salary Starting from $62,466
Values
SUPPORT - We will support each and every team member to work together, build relationships and deliver greater outcomes for our organisation and community.
RESPECT - We will treat our team members and our community with mutual respect and understanding.
FUN - We will promote and value work-life balance and create an environment that is rewarding and fulfilling.
RECOGNISE - We recognise and acknowledge all individuals and cultures and value their contributions to our organisation and the community that we serve.
CONNECT - We will work as one organisation that communicates openly, and actively connects with our teams, community and stakeholders.
Benefits
We provide employees with generous employment conditions/benefits, including:
Salary sacrificing
Flexible Working Arrangements
A host of health and well-being initiatives, including the Employee Assistance Program
Generous Superannuation contributions with the City matching up to 3% voluntary additional contributions
Training and development opportunities
Free Parking
Subsidised gym/leisure centre membership (at the nearby Goldfields Oasis)
$300 annual reimbursement for attendance at, or use of, City owned facilities
Rebated childcare offered
We are an Equal Employment Opportunity employer, meaning all applicants are treated fairly and respectfully and have equal access to the opportunities available.
19/05/2025 4:00 PM W. Australia Standard Time