Receptionist Administration Officer

Description:

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Assess is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

To provide a welcoming experience for visiting clients and to support, coordinate and deliver, as a member of the Assess Medical Group team, a range of high quality, client focused processes and services for the provision of independent medical assessment and advice to our clients.

Please note, that the specific tasks listed in this position description are not all inclusive. The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time. MedHealth reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business.

Job Description

• Ensuring clients are greeted with a warm welcome and ensuring all appropriate documentation is checked
• Answering and directing incoming enquiries to relevant stakeholders
• Ensuring all sign in procedures are followed and adhered to
• Liaising with consulting practitioners of client arrivals and assessments
• Ensuring all incoming documents and reports are actioned accordingly and following up outstanding documentation
• Ensuring client information is updated and accurate
• Ensuring all required documentation is prepared for ASSESS services and actioned in line with processes and procedures
• Assist in the processes for coordinating and scheduling client appointments
• Providing Administration support to the Team and Consulting Practitioners where required
• Allocation and data entry of client services and administration in accordance with Assess.
• Respond to queries regarding administration matters.
• Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.
• Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
• Ensure kitchen is stocked with required essentials
• Ensure the Reception area is well maintained and presentable
  
  

Qualifications

Qualifications and Experience:

• Qualifications in Office Administration highly regarded
  
  

Specific Knowledge and Skills:

• Demonstrated experience working within a Reception capacity
• Experience working within Medical, Injury Management industry highly regarded
  
  

Personal Attributes/Competencies :

• Demonstrated ability to provide excellent client services to all key stakeholders
• Exceptional attention to detail.
• Demonstrated ability to work independently and within a group environment.
• Excellent oral, written and interpersonal communication skills.
• Proven experience in managing multiple stakeholders.
• Commercial awareness and track record of working within a goal-oriented environment.
• A personal approach which is positive, enthusiastic, friendly and helpful.
• Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
• Cultural Fit – the possession of behaviours that align with the MedHealth Values
• Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).
  
  

Additional Information

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
  
  

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.