Description:
About UsWe are Rezdy, Checkfront, and Regiondo—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.
We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.
We live by three core values:
- Be a Trusted Guide: Support our customers and each other with expertise and integrity
- Shape the Future: Drive innovation and improvement in everything we do
- Be Proud of the Journey: Celebrate successes and learn from challenges along the way
About The Role
We’re looking for a confident and proactiveCustomer Success Managerto manage a portfolio of top-tier customers across APAC. You’ll play a critical role in driving customer retention, product adoption, and growth by building strong relationships, delivering strategic support, and helping our clients get the most out of our platform.
This is a high-impact role with visibility across the business. You’ll be stepping into an established portfolio and will be trusted to continue delivering the exceptional service our customers are used to while finding opportunities to add even more value.
What You Will Do
- Manage a portfolio of high-value APAC customers, delivering structured, high-touch support
- Conduct regular check-ins, product training, and strategic reviews tailored to customer needs
- Provide guidance on best practices, product features, and optimisation opportunities
- Act as the primary contact for day-to-day queries and support escalations
- Collaborate with Sales, Onboarding, and Technical Support to ensure a seamless customer experience
- Identify upsell, cross-sell, and expansion opportunities, and work closely with the wider commercial team
- Use customer insights and product usage data to flag and address churn risks early
- Maintain accurate records in HubSpot and contribute to ongoing improvements in our Customer Success playbook
In your first 3–6 months, success means:
- Building strong, trust-based relationships with your portfolio of customers
- Becoming confident in our product and internal processes
- Proactively identifying and delivering value to customers, before they ask
- Hosting impactful meetings that lead to real outcomes
- Working closely with internal teams to solve problems, unlock opportunities, and ensure no customer is left behind
- Staying one step ahead of risk and retention challenges
- Longer term, you'll be seen as a strategic partner, someone who understands the customer’s business, advocates for their needs, and helps them grow with us
- 3+ years’ experience in customer success, account management, or client services
- Excellent communication skills and the ability to lead strategic conversations
- Strong organisational skills and confidence in managing a large customer portfolio
- Experience using CRM tools (ideally HubSpot)
- Comfortable delivering product training, check-ins, and success planning sessions
- A proactive, commercially aware mindset with a passion for helping customers thrive
- Background in SaaS or tourism/travel is a bonus
- An environment that empowers you to learn, grow, and make a meaningful impact
- Be a part of a fast-growing, ambitious company where your work directly drives results
- Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment
- A regionally competitive benefits package
- The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector
How To Apply
Sounds like you? Apply now to be part of a smart, customer-obsessed team making a real impact in travel tech. Submit your updated resume and a cover letter.
Early applications are encouraged as we may begin shortlisting before the closing date. Only shortlisted candidates will be contacted, and all applications will be treated with strict confidentiality.
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6 May 2025;
from:
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