Description:
Who are we partnering with?u&u is partnering with a large insurance company to recruit multiple claims management officers. You will work Monday- Friday between the hours of 7am and 7pm , plus the occasional weekend (either Saturday or Sunday). You will work a total of 38 hours per week.
You will be available to start immediately and able to commit to a minimum of 6 months. There is the possibility the contract will be extended or become permanent beyond the initial 6-month period.
The Role
In this role, you will be responsible for:
- Handling high volumes of inbound calls;
- Assessing information provided by the customer;
- Liaising with third parties and vendors;
- Providing excellent customer service;
- Using your initiative to solve problems;
- Being empathetic and remaining calm under pressure; and
- Ensuring quality and compliance at all times.
To be considered for this role, you will have:
- Previous experience in a call centre/ inbound environment will be highly regarded;
- Other customer service experience such as hospitality and retail may be considered;
- Excellent communication skills and ability to build rapport over the phone;
- Proactive attitude and a willingness to learn; and
- Comfortable using MS Office and picking up new IT systems quickly and efficiently.
How to Apply
For more information or a confidential discussion please call Elly Blackburn at u&u on 07 3232 9169 quoting reference number 41300 .
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs .
Please submit your resume in Word format only.
8 May 2025;
from:
uworkin.com