Description:
Take the next step in your career with this exciting opportunity within the Sunshine Coast Digital Partnership Team | Career growth, training and development opportunities.
Job details
Position status Permanent Position type Flexible full-time Occupational group IT & Telecommunications Classification AO4 Workplace Location Sunshine Coast Job ad reference QLD/DPT636066 Closing date 22-May-2025 Yearly salary $90832 - $100071 Job duration Permanent Contact person Stephen Munro Contact details 54705272Access the National Relay Service
You will provide timely support to clients by conducting investigation and diagnosis of incidents and providing eHealth incident management processes to ensure agreed Service Levels are maintained.
What you'll do
• Supporting the local Deployment Coordinator to manage team members and activities to deliver the WSR program for supported sites.
• Engagement as a member of the team to ensure WSR activities (including WSR stock management of new and replaced devices, run up, deployment and installation of devices) are completed as per documented work processes.
• Ensure asset management integrity is maintained by ensuring work processes are implemented correctly and involvement with regular asset activities as identified.
• Provide financial administrative support, within the domain of WSR, by undertaking activities associated with quoting & ICT asset and equipment management.
About you
To be successful in this role, you will have:
• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains – See Appendix 1.
• Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
• Developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
• 12.75% superannuation
• 17.5% leave loading
Employee wellbeing
• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).