Description:
Telesales Consultant
- Ballarat Courier
- Full-time position
- 12 month fixed term
A career at ACM is a chance to write your own story and help make a difference with your ideas, energy and skills. We want to offer you an opportunity to create a life for yourself and a lifestyle in some of the most beautiful and vibrant parts of Australia. At ACM we tell the stories of Australia. From the city to the bush, from the country to the coast, our trusted local news keeps hundreds of Australian communities informed, connected and strong.
We are one of Australia's largest independent media organisations specialising in leading rural and regional news brands consisting of community-based websites, daily and community newspapers, magazines and events. From the Canberra Times, Newcastle Herald and Bendigo Advertiser, our trusted news brands have been setting the agenda in Australia's key regional population centres for more than 180 years.
At ACM our people are at the heart of everything we do. Our business may be diverse but we are united when it comes to our vision and values.
The Opportunity
This is an office based role at the front counter of the Launceston Examiner where no two days are the same. You will be responsible for greeting and assisting customers at the front counter, accepting inbound calls and preparing the resulting advertisements, as well as outbound calling to existing and lapsed customers. This role will also include
- Meeting customer's advertising needs across our extensive portfolio of print and digital programs
- Upselling and cross selling our various solutions to existing and new customers
- Developing strong relationships and providing appropriate support that will continue to delight our valued customers and grow ACMs revenue
- An onboarding program to give you the tools to succeed and exceed expectations
- Passion sells and is contagious, we want you to bring your passion for sales and customer service. The successful candidate will also have
- The ability to follow an effective sales process and maximise cross selling opportunities across both our print and digital portfolios
- A results-driven attitude with an ability to work well in a team
- Excellent verbal and written communication and strong computer literacy
- Highly organised with an ability to juggle multiple priorities simultaneously
Why you should join ACM
ACM's purpose is driven by our passion for keeping our communities strong, informed and connected. We truly value independence and encourage you to achieve your best work in an environment that allows your authenticity to shine and supports your development in your media career.
Our employees also enjoy the following benefits:
- Hybrid working
- Lifestyle discounts - employee benefits partnership with Commbank, Flare benefits, digital subscriptions, novated leasing and more
- Competitive Parental Leave Program - Our permanent employees with at least 12 months of continuous service are eligible for 16 weeks company paid parental leave
- Financial Study Assistance - We will support you to explore further qualifications and can support work-related tertiary qualifications and courses
- Make a Difference - We pride ourselves on making a difference for our audiences, communities and achieving results for our advertising partner. We offer all permanent staff up to three days of paid volunteer leave per year in order to volunteer with registered charitable groups and not-for-profit organisations.
- Discounted health insurance and EAP through our corporate partnerships.
Next Steps
Please press the APPLY button - we can't wait to hear from you!
We advocate Diversity and Inclusion
ACM embraces all aspects of diversity and inclusion and are committed to creating a workplace which reflects the incredibly diverse customers, audiences and communities we serve. Candidates from all backgrounds will receive equal consideration for the opportunity they apply for
Disability Accommodation
For individuals who need assistance at any point in the application and interview process please contact the ACM Jobs team via email - jobs@austcommunitymedia.com.au