Description:
The Company…..A market-leading financial services company is seeking experienced, passionate Collections Officers dedicated to delivering exceptional customer service for a three month contract to help them through a busy period. As a major player in the asset finance sector, this organization is renowned for its competitive products and unwavering commitment to client service.
Located in Macquarie Park, the company offers ample parking for staff and convenient access to public transport. The approachable and friendly management team provides continuous training and development opportunities for all staff.
The Job…..
Reporting through to the Collections Team Leader, you will be responsible for the following duties:
- Collection of overdue asset finance accounts which are over 30 days in arrears working through a queue of inbound and outbound calls using a dialler system.
- Supporting clients through the collection process and working with them in a collaborative manner to work out the best outcome for both the organisation and the customer.
- Communicating with internal and external parties as appropriate to solve customer queries.
- Negotiate payment plans and settlements with customers.
- Utilising skip tracing methods to locate customers where necessary.
- Supporting clients through the collections process and working with them in a collaborative manner to work out the best outcome for both the organisation and the customer.
- Assessing clients for financial assistance and working closely with the hardship team as required.
- Helping customers understand their financial commitments to prevent future arrears.
- Working to achievable team KPI’s and targets.
- Maintain accurate and up to date client records adhering to data privacy and confidentiality requirements.
To be successful in this role, you must have experience in the following areas:
- Minimum 12 months experience working within collections in a high volume, fast paced environment.
- Experience working in the asset finance industry is advantageous
- Exceptional relationship building skills with a compassionate yet results focused nature.
- Ability to build relationships with a customer centric and soft approach to collections.
- Comfortable working in a fast paced, considerate and professional environment.
- Skip tracing exposure a benefit but not essential.
If you are a passionate and dedicated Collections Officer and available to start work on 3rd of June this could be the perfect role for you! To apply send your application through to sbolster@sbrecruitment.com or call Sarah or Jenny on 02 9002 5000 for a confidential conversation.
10 May 2025;
from:
uworkin.com