Description:
About UsAlzheimer’s WA (AWA) is the leading provider of dementia care services in Western Australia, with a team of approximately 270 staff. We operate from our central office in Subiaco and four support service houses located in Shenton Park, Woodvale, Mandurah and Albany.
In the last financial year, we delivered over 40,000 hours of individual support through Home Care Packages, and our digital presence reached over 280,000 people seeking dementia related information and support via our website.
At AWA we provide a wide range of offerings, including advocacy, education, partnerships, training, consultancy and holistic person-centered care. We offer Commonwealth Home Support Programs, Home Care Packages, as well as day and overnight respite care.
At AWA, we are dedicated to walking alongside people living with dementia, making meaningful difference in their lives. If you are drawn to a journey filled with purpose and empathy, we invite you to apply and become part of our senior team.
Inclusive Workplace
We are a purpose led organisation and committed to fostering a thriving workplace where everyone feels valued and respected.
Embracing diversity and inclusion, we strive to create a culture that honours each individual’s unique perspectives and experiences. We welcome applications from all talented individuals, regardless of age, sexual orientation, gender identity, disability status, cultural or linguistic background, and we encourage Aboriginal and Torres Strait Islander (First Nations) people to apply.
Position Summary:
Join our dynamic team as a Customer Support Officer, where you'll play a vital role in enhancing client experiences and building lasting relationships.
This is a full-time position based in Subiaco with some travel required. As a Customer Support Officer, you will be responsible for assisting our existing and potential clients and their families in responding to their queries. You will provide information or refer them to the relevant internal program services.
Duties of this position include, but are not limited to:
- Being the primary point of contact for all enquiries and referrals
- Maintains an in-depth understanding of the services and programs provided by Alzheimer's WA and externally to ensure that clients and family members are linked with appropriate internal and external services.
- Ensures all new referral information is accurately input into the client management database to facilitate timely reporting.
- Ensure all written and verbal communication is in accordance with AWA style guide, policies and procedures and Mission, Vision and Values.
- Maintains a referral register including demographic statistics.
- Working with Internal Departments to ensure a streamlined and responsive intake process that meets the needs of the customers.
- Previous relevant customer experience.
- Demonstrates professional communication and telephone skills that reflect an ability to show empathy and provide support, active listening and an understanding of client's needs.
- Demonstrated ability to facilitate collaborative working relationships with clients, families and stakeholders.
- Excellent interpersonal and communication skills including the ability to present and manage stakeholder relationships with demonstrated experience in customer service, time management and organisational skills and the ability to meet strict deadlines.
- Advanced working knowledge of Microsoft 365 applications and using databases.
- Fully vaccinated against Covid-19.
- Valid National Police Check
- Flexible work arrangements.
- Salary packaging up to $15,900 per annum.
- 5 weeks of annual leave and 17.5% leave loading.
- On site free parking.
- Market leading employee assistance program.
For a confidential discussion or further information regarding this role, or to submit your confidential resume for consideration, please contact the AWA Recruitment team, at recruitment@alzheimerswa.org.au.
Please note: We reserve the right to close the position prior to the closing date.
11 May 2025;
from:
uworkin.com