Description:
Customer Service Operator - BrisbaneYour New Career Home
A powerhouse in Customs and Shipping, they're known for solving challenges, meeting deadlines and delivering top-tier services - no matter what it takes. With a team of seasoned logistics experts, they tailor solutions to every importer and exporter's unique needs, always adapting and improving. Here, service isn't just 9 to 5 commitment - its a promise.
Your Exciting New Role - Customer Service Operator
Your job duties & responsibility as a Customer Service Operator include but are not limited to the following:
- Interact with customers for bookings, pricing, service options and order updates
- Enhance customer experience, foster relationships and create customer loyalty
- Manage the status of customer orders through maintaining accurate data within CargoWise system and communicating exceptions to customers.
- Order follow-up using in-house systems
- Handling quotations, and costings to win business
- Handle customer inquiries and help as required
- Manage order status reports / In transit reports for clients
- Minimum of 12 months freight forwarding experience
- Exposure to CargoWise or a similar logistics software program would be advantageous
- Experience in Customer Service Operator within a similar organization
- Efficient Planning and Organising Skills
- Willingness to Learn & Grown within Role
- Adaptable & Flexible to Changing Market Conditions
- Ability to Work Autonomously, whilst working within a Team
- Flexible & Willing to Support Others
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion
12 May 2025;
from:
uworkin.com