Description:
At Mike Carney Toyota, we’re on the lookout for an enthusiastic and dedicated Contact Centre Consultant to join our vibrant team and help us deliver top-tier experiences for our customers!
What You’ll Love About Working with Us:
A Fun and Supportive Team: Be part of a dynamic, high-energy team where collaboration is key, and every day brings new opportunities.
Exciting Perks:
- Free Gym Membership for you and your partner.
- Extreme Trips: This year we sent 15 staff members to Hamilton Island for snorkelling, ATV tours, a sunset cruise, and more!
- Monthly team-building activities like bushwalking, golf, fishing, and staff lunches.
- Cowboys Tickets to enjoy the game live!
- Career Development: We believe in investing in your growth with training, skill development, and advancement opportunities.
- Competitive Salary & Benefits: Enjoy a competitive salary along with other fantastic benefits!
About the Role:
As a Contact Centre Consultant at Mike Carney Toyota, you’ll be the first point of contact for our valued customers. Whether it’s helping with service bookings, answering inquiries, or providing expert advice, you’ll play a pivotal role in ensuring every customer receives outstanding service. Your job will be varied and exciting—no two days are ever the same!
What You’ll Be Doing:
- Answering Calls: Be the friendly voice of our brand, ensuring a smooth customer experience and meeting team KPIs
- Service Bookings & Inquiries: Help customers schedule service appointments, provide cost estimates, and upsell services with clear, transparent communication.
- Data Integrity: You’ll maintain accurate customer details in our system, ensuring that every interaction is seamless.
- Team Collaboration: Work closely with your team to meet goals, cover shifts during breaks, and ensure everything runs smoothly.
- Daily Admin: Manage emails, follow-ups, and parts lists, all while maintaining an exceptional customer experience.
What We’re Looking For:
- Customer-Centric: You genuinely care about delivering excellent service and making people’s day better.
- Upbeat & Energetic: Your positive attitude and energy make every customer interaction special.
- Detail-Oriented: Accuracy matters, and you take pride in keeping things right.
- Tech-Savvy: You’re comfortable using customer service software, email, and scheduling tools.
- Team Player: You thrive in a collaborative environment and are always ready to lend a hand to your colleagues.
Basic Automotive Knowledge (A Plus): Previous experience or knowledge of the automotive industry is an advantage, but not essential!
Why Mike Carney Toyota?
- Growth & Development: We offer continuous training and career growth opportunities within a supportive environment.
- Fun Work Culture: From team activities to exciting trips, we know how to have fun while working hard.
- Competitive Benefits: Enjoy perks like free gym memberships, exclusive event tickets, and more, along with a competitive salary package.
Ready to Join Us?
If you’re excited to deliver exceptional customer service and be part of a fun, high-energy team, we’d love to hear from you! Apply now to start your journey with Mike Carney Toyota, where every day is an opportunity to shine.