Description:
About the Role:We’re looking for a skilled and motivated IT Operations & Service Delivery Specialist to support a International Banks branch, regional, and head office teams by ensuring smooth, secure, and reliable IT operations. This is a hands-on role requiring deep technical knowledge, a proactive mindset, and a strong customer service approach.
Key Responsibilities:
- Provide consistent IT support and service delivery to internal users and stakeholders.
- Understand and work effectively within the Bank’s systems, processes, and policies.
- Maintain IT knowledge libraries to support long-term business needs.
- Manage and maintain key IT systems, including VMware, Windows Server 2022, Active Directory/Entra, CISCO VOIP, VDI, AVD, and Intune.
- Oversee IT security tasks such as token and certificate checks, security reporting, and patch management.
- Handle IT asset and inventory management, including backups, restores, and access reviews.
- Manage Service Desk operations: ticket tracking, escalation, and resolution.
- Maintain IT documentation, status checklists, and manage an after-hours support roster.
- Execute software and application updates, patches, and releases.
- Ensure compliance with internal IT policies, ITSM/ITIL frameworks, and industry standards.
- Lead incident, problem, change, and release management processes.
- Administer IT Operations tools (Event Log Analyzer, PAM, SEIM, Vulnerability Management, etc.).
- Tertiary qualification in IT or related field, with relevant certifications (e.g., ITSM).
- 5+ years of senior-level experience in IT Operations and Systems Administration.
- Strong knowledge of IT security, risk management, SDLC, and governance.
- Hands-on experience with enterprise systems and user access management.
- Ability to manage technical projects and provide clear IT reporting.
- Strong communication skills and a proactive, solution-focused approach.
13 May 2025;
from:
uworkin.com