Senior Local Resolution Officer

Description:

The Senior Local Resolution Officer will assist parties to find pathways to locally resolve health care service complaints within legislative and operational timeframes utilising a range of simple and quick dispute resolution strategies.

In This Role You Will

• Deliver simple and quick dispute resolution processes.
• Support local resolution of healthcare service complaints where there is reasonable likelihood that resolution is possible.
• Support negotiations between the complainant and the relevant healthcare service provider and assist other case officers in the conduct of the negotiations, where appropriate.
• Assist with the resolution of the complaint in any other way as directed.
• Assist with effective operational coordination, leadership and completion of delegated case management actions as directed by the Principal Resolution Officer to ensure the Local Resolution team supports the OHO to meet its strategic objectives and legislative requirements.
• Assist in the skills development of team members by providing coaching and mentoring.
• Strive to achieve timely and efficient resolutions to healthcare service complaints in line with operational and legislative targets.
• Work in collaboration with the Local Resolution team to deliver timely and satisfactory results.
• Maximise effectiveness and efficiency in the resolution of healthcare service complaints by providing feedback to health service providers to promote improved health service delivery.
• Assist in the development, review, and implementation of relevant policies and procedures.
  
  
  

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
• APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***
  
  
  

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Occupational group Health - Health Service Support