Description:
- An engaging & flexible workplace, with a strong culture and stand-out perks!
- L&D-oriented, Hockey Australia offers ample opportunities for career development
- Be a part of one of Australia’s most internationally successful elite sports
About Hockey Australia
Hockey Australia is the national governing body for the sport of Hockey, responsible for leading the growth and success of Hockey in Australia. Operating with the highest level of integrity, we drive participation by offering contemporary opportunities to play the game and through the delivery of world class events. We aim to provide the best possible high-performance program and facilities, in addition to unwavering support to our iconic national teams the Kookaburras and the Hockeyroos.
As a strong values-based organisation, our inclusive culture, employee benefits and commitment to learning and development, are the reason why we believe we are an employer of choice in the sporting industry.
About the Role
Hockey Australia is seeking a passionate and detail-oriented Member Services & Community Support Coordinator to play a key role in supporting our vibrant hockey community. In this role, you’ll provide frontline assistance to members, clubs, schools, coaches, and officials—ensuring a seamless digital experience and helping them navigate our systems with confidence and ease.
You’ll also be responsible for analysing participation data to uncover trends and insights that inform strategic decisions and support the growth of hockey nationwide. This is a fantastic opportunity for someone who thrives on both people-focused service and data-driven impact, and who’s excited to contribute to the future of Australian hockey.
Key Responsibilities:
- Drive System Support: Be the go-to expert for our membership registration and competition management systems, ensuring a smooth experience for users across the country.
- Lead Platform Administration: Take ownership of the day-to-day management of our membership platform, revolutioniseSPORT, and help us continuously improve its functionality.
- Support Grassroots Growth: Assist in delivering our entry-level program, Hookin2Hockey, and provide top-notch service to clubs and participants.
- Champion Member Engagement: Lead the design, rollout, and analysis of our annual Member Engagement Survey to help shape future strategies.
- Enhance Reporting & Insights: Collaborate with the Chief Growth Officer to streamline membership reporting and meet key data requirements for government funding.
- Assist with Education Programs: Provide administrative support for HockeyEd, our workforce development and education platform.
Benefits and Culture
Based at the Melbourne Sports Centre in Parkville, Hockey Australia is an exciting workplace to be a part of with progressive and passionate staff that embody the HA values. In addition, we offer a range of excellent benefits including 5 extra days of annual leave, workplace flexibility, learning and development opportunities, and retail discounts amongst other things. To check out the full list of Work Perks you get as a Hockey Australia employee, follow this link - https://cdn.revolutionise.com.au/cups/hockeyaus/files/cqldj9oh7clanfuj.pdf
Remuneration
Hockey Australia will offer a competitive salary package including superannuation dependent upon the successful applicant's skills and experience.
Experience, Skills and Attributes
- Tertiary degree in Commerce, Business Administration or Sports Management desirable
- 2+ years' experience in a similar role within Sports.
- Experience with membership platforms
- Proficiency in the Microsoft suite: Outlook, Word, Excel, PowerPoint, Power BI and Teams
- An interest in sport as a participant, volunteer, official or other capacity
How to Apply
- If this sounds like you, please apply with a current resume and a covering letter outlining why you would be a good fit for the role to Suzanne Henderson ( employment@hockey.org.au ) or via the Seek application process.
- Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other disadvantaged folks tend to only apply when they check every box. So you if you think you have what it takes, but don’t necessarily meet every single point above, please still get in touch. We’d love to have a chat and see if you could be a great fit!
- Hockey Australia is a welcoming place where we seek to engage respectfully with people with diverse experiences and backgrounds. All applications are gratefully received, and applicants will be considered on their ability to do the job and alignment to our values.
- All employment is subject to a valid and current Police Check and Working with Children Check.
- Applications close at 11.59pm on Thursday 29th May, but will be reviewed as they come in so don't hesitate to apply today!
Desirable Criteria
- Relevant Tertiary Qualification
- Sports Management / Business Degree