Account Manager

Description:

Combining Logistics and Technology to take the hassle out of freight!
Rare opportunity to play a pivotal role in shaping the future of a leading online freight marketplace, that connects businesses with the best transportation solutions.
Role Overview:
As the Account Manager, you will be responsible for growing and managing business customers using a self-serve freight platform. This includes the acquisition of new business customers, onboarding, managing existing relationships and ensuring competitive freight rates.
Your ultimate goal will be to provide a seamless, scalable and profitable experience for customers, while achieving key performance targets for revenue growth.
Key Responsibilities:

1. Business Customer Onboarding & Management

• Work closely with the customer service team to convert inbound inquiries into active business customers.
• Guide new customers through the platform setup, educating them on key features and offer ongoing support.
• Conduct quarterly business reviews, monitor account performance, and identify opportunities for cross-selling and addressing service issues.

1. New Business Acquisition

• Identify and pursue potential business customers through networking, industry events and direct outreach.
• Convert leads into active users of the platform, negotiate terms and finalise customer onboarding.
• Meet or exceed quarterly and annual targets for business customer sign-ups and revenue generation.

1. Referral to Managed Services

• Seamlessly refer complex customer cases to the Managed Services division while maintaining a high level of customer satisfaction.

1. Rates Management & Platform Competitiveness

• Regularly review and update freight rates to ensure competitiveness on the platform, collaborating with transport providers to stay ahead of market trends.
• Track performance impacts of rate changes and adjust strategies to optimise customer satisfaction and profitability.

1. Transport Provider Onboarding

• Coordinate with internal teams to support the onboarding of transport providers, ensuring seamless integration with the platform.
• Verify compliance standards, such as insurance, safety and licensing, to maintain platform integrity.

Qualifications & Experience:
Education :
Bachelor's degree in Business, Logistics, Supply Chain, Marketing, or related field (or equivalent experience).
Experience :

• Proven experience in B2B sales, account management, or business development.
• Minimum of 3 years’ experience in the domestic freight or logistics sector.
• Strong skills in negotiating and closing deals with business customers and transport providers.
• Ability to build and maintain relationships with customers and stakeholders.

Technical Skills:

• Excellent written and verbal communication skills.
• Solid understanding of freight rate structures and supply chain processes.
• Proficient with CRM systems and digital sales tools.
• Strong problem-solving abilities and the capacity to handle multiple accounts and tasks simultaneously.

What’s on Offer

• Career Growth : Opportunities for long-term career progression and success within a rapidly growing industry.
• Collaborative Environment : Work in a fun, fast-paced and innovative team focused on providing cutting-edge solutions.
• Impactful Role : Be a key player in scaling a leading freight marketplace and transforming the B2B logistics landscape.

If you are a driven and innovative professional looking for a challenging and rewarding opportunity, apply now to be part of a company that is redefining the future of freight and logistics.
If you have any questions about this role, please contact Libby Kidd; libbykidd@gybeconsulting.com.au

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