Customer Service And Reception Officer

Description:

Location: Breakwater, VIC
Work Type: Full Time (or part time job share for the right combination of applicants)
Industry: Transport & Logistics
Category: Customer Service – Front Desk & Reception

Ready to make a real difference every single day?
At McHarry’s Buslines , we’re not just about buses – we’re about people. As the face of our business, you’ll be the first friendly voice our community hears – and sometimes, the first person they call when something goes wrong. Sound intense? It can be – but if you thrive on staying calm under pressure, finding solutions, and helping others (even when they’re having a rough day), this could be your perfect next move.

We are a family owned and operated business since 1925 and the major provider of public transport in the Geelong region , committed to our customers and our people. We provide a range of School Bus, Charter and Route services across Geelong, the Surf Coast and surrounding areas.

Here at McHarry’s, we’re big on people. We’re proud of our positive team culture and believe in supporting each other to do our best work. Our team benefits from access to a free onsite gym (with tailored programs and regular ‘challenges’), Bowen therapy , a confidential Employee Assistance Program (EAP) , an active Social Club , and more.

We also value diversity in our workforce and warmly encourage applications from people of all backgrounds, experiences and walks of life.

You’ll be our go-to Receptionist , the first point of contact for both the public and our internal teams. Your days will be busy and varied – from answering phones and helping lost property find its way home, to coordinating bookings, responding to customer feedback (yes, including complaints), and keeping the front office running smoothly.

If you’re highly organised, enjoy helping people, and can stay cool when the phone is ringing off the hook – we want to hear from you.

• Be the first voice our customers hear – answering calls and helping with general enquiries

• Respond to public feedback and complaints with professionalism and empathy

• Provide bus charter quotes and enter bookings

• Greet visitors and manage the reception area

• Coordinate lost property and the “Infomail” inbox

• Assist with admin tasks, reports and general upkeep of office areas

• Support our driver team – from distributing milk to topping up essential forms

• Occasionally get behind the wheel as a bus driver (license permitting)

• You have a strong customer service focus and excellent communication skills

• You remain calm, composed and kind – especially when dealing with complaints

• You’re organised, proactive and enjoy ticking things off a list

• You’re tech-savvy and confident using Outlook and Microsoft Office

• Bonus: You hold (or are willing to obtain) a bus driver’s license

• Be part of a proud, locally owned business with deep community roots

• A dynamic, supportive team that genuinely enjoys working together

• Free onsite gym , Bowen therapy, Social Club, and wellbeing support

• Full-time stability with variety, purpose, and plenty to keep you on your toes

• Free parking and a workplace where your contribution is valued

Hours: 7:30am – 5:30pm (1-hour lunch break) - NB: Open to part time applicants if we can find the right combination.
Apply now and be the steady hand that helps keep our community moving.

McHarry’s is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.