Student Engagement And Experience Officer

Description:

• Student Enrichment and Success (SES)

• This is a full-time continuing position with salary in the range $80,523 - $89,505 (HEW 5), plus a generous super allowance of up to 17%.

• Join a passionate, multidisciplinary team dedicated to improving student life at UQ, working with a varied clients to encourage participation, and ease students' transition to university.

• This dynamic role requires an organised, creative, and detail-oriented individual who thrives on collaboration across diverse internal and external partners, navigating a fast-paced environment.

• Based at our St Lucia campus

As the Student Experience & Engagement Officer, you will drive student affairs priorities by planning, coordinating, and overseeing integrated student engagement, marketing, and communications strategies. This pivotal role involves deeply understanding target audiences to ensure effective promotion, engagement, and interaction across all initiatives.

Key responsibilities will include:

Execute & Optimise Marketing Campaigns

• Implement digital and print marketing strategies, create and distribute content across various channels (including social media and EDM), and contribute to campaign execution, tracking, and reporting.

Manage Digital Content & Web Assets

• Prepare and update web-based information and other media content, ensuring brand guideline compliance, and manage day-to-day social media channels, including community engagement and event coverage.

Enhance Customer Journey & Insights

• Assist with customer insights research and identify opportunities to improve the customer journey, actively seeking and collating content for various communications like newsletters.

Collaborate & Report on Performance

• Liaise with diverse stakeholders across UQ (including Central Marketing and Communications, ITS, and faculties) on projects, and undertake analytics reporting on campaigns to inform clients.

Please note occasional out of office hours events coverage is required.

Essential

• Degree and/or qualifications in a relevant field.

• Strong interpersonal and written communication skills, including the ability to liaise with senior staff and students to solve problems, and to research, write, and produce compelling content for various media and marketing campaigns.

• Demonstrated ability to identify and develop newsworthy stories for publication, while maintaining a flexible approach to diverse responsibilities.

• Demonstrated ability to collaborate effectively within a team, with a strong work ethic and enthusiasm for engaging with diverse cultural backgrounds.

• Strong organisational and planning skills with proven ability to manage deadlines, prioritise accurately, and work autonomously under pressure. High computer literacy, including Microsoft and Adobe suites, with the capacity to rapidly learn specialist software and manage website content.

• Willingness to undertake manual tasks (e.g., event setup, photography, filming) and work effectively outdoors in various conditions across multiple campuses.

Desirable

• Experience working with students in a tertiary setting, along with practical experience in handling photographic and video equipment (including setup and pack-down) and an understanding of the print production cycle.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• Cheap parking, On campus childcare and Salary packaging options.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section

• Resume

For more information about this opportunity, please contact Jodie at j.dedaunton@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Applications close 4 June 2025 at 11.00pm AEST (Job Reference Number - R-50608). Please note that interviews have been tentatively scheduled for 13 June 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.