Description:
About us
At One Solution, we’re a trusted leader in delivering innovative and tailored IT solutions across Australia, with a strong base in Unley, South Australia. With over 10 years of industry experience, we specialise in helping businesses of all sizes optimise their technology and achieve their goals.
What We Do
We offer a comprehensive range of IT services, including managed IT support, cloud solutions, cybersecurity, and strategic IT consulting. Our team of dedicated experts takes a customer-focused approach, ensuring businesses thrive in an ever-evolving digital landscape.
Why Join Us
- Be part of a dynamic, forward-thinking team that values innovation, collaboration, and growth.
- Enjoy a supportive work culture where your ideas and expertise truly make a difference.
- Benefit from opportunities for professional development and career progression in a fast-paced industry.
- Work on exciting projects with a diverse range of clients across various industries.
About You
- You are naturally curious and thrive on exploring new ideas and concepts.
- You have an open mind and embrace learning opportunities, always eager to challenge yourself and grow both personally and professionally.
- Problem-solving excites you, whether you’re working independently or collaborating as part of a team.
- You enjoy tackling new and uncertain challenges, thriving in dynamic environments where no two days are the same.
- Your strong attention to detail and time management skills ensure you stay efficient while keeping the bigger picture and company deadlines in focus.
The Offering
We have an exciting opportunity for you to join our team as a Sales Support Specialist!
You will play a crucial role in supporting the sales, service delivery, and account management teams to ensure seamless client interactions and operational efficiency.
You will collaborate with key stakeholders within 1Solution to drive business success and enhance customer satisfaction.
Key Responsibilities
- Assist in preparing proposals, quotes, and contracts for IT and telecommunication services.
- Maintain accurate client records, sales data, and documentation in the CRM system.
- Coordinate with internal teams to ensure timely processing of sales orders and service requests.
- Track sales performance and generate reports for management.
- Serve as a liaison between clients and internal teams for smooth communication and service delivery.
- Address client inquiries about products, pricing, and service status.
- Support account management teams in managing client expectations and resolving issues.
- Collaborate with the Service Delivery team to ensure the timely implementation of IT and telecommunication solutions.
- Monitor service requests and escalate issues to the appropriate teams for resolution.
- Assist in coordinating project timelines and deliverables to meet client needs.
- Identify opportunities to improve sales support processes and enhance operational efficiency.
- Ensure compliance with industry regulations, company policies, and contracts.
- Stay updated on IT and telecommunications products and industry trends.
- Prepare and present reports on sales performance, client feedback, and service trends.
- Maintain detailed records of sales activities, customer interactions, and project milestones.
- Provide insights to leadership on business opportunities and areas for improvement.
Required Skills and Qualifications
- Previous experience in sales support, administration, or a similar role (preferably in IT and telecommunications).
- Familiarity with CRM systems and sales performance tracking tools.
- Telstra experience preferrable, not required.
- Strong communication skills, both written and verbal, with the ability to liaise effectively with clients and internal teams.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Knowledge of IT and telecommunications products and services is preferred.
Our Values
- Make it Happen
We’re passionate about you – our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down.
- Communicate with Purpose
We want to communicate with you so you know what’s going on – and we love to listen too!
- Trust is a Must
You can rely on us as your “safe pair of hands”. A trusted employer, a trusted partner, a trusted supplier
- Culture Counts
We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences, our complimentary skills and we value friendship.
- Experience Matters
We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we’ve done it many times before.
One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.
We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential.
At One Solution, we don’t just solve problems, we build relationships.
If you’re passionate about technology and driven to deliver exceptional service, we’d love to hear from you.
If you want to find more about us visit our website at https://onesolution.NET.au/.