Description:
We are on the hunt for a great leader to help us run our Rockingham Store!
Why Baskin Robbins
• Flexible rosters with both day and night shifts
• People – work with a fun, diverse team that’s all about good vibes.
• Community & Culture.
About the Role
As a Leader in the business, you’ll be the one who makes sure everything runs smoothly – from ensuring our customers leave with big smiles to leading a fun, hardworking team. You’ll oversee the store’s day-to-day, keep the vibes high, and make sure everything’s running smoothly.
What you’ll be doing:
• Lead by example and drive exceptional customer service.
• Drive and maintain venue cleanliness standards, and keep everything running efficiently.
• Day to day inventory management and stock control.
• Ensure health & safety standards are met and maintain a safe work environment.
• Train, develop and motivate a team.
• Manage KPIs including Labour and COGs.
• Responsible for Store P&L management.
• Address customer feedback with professionalism and a smile, always aiming for satisfaction.
Who we’re looking for:
• Someone with leadership experience in retail or hospitality (Bonus if you have experience in QSR!)
• A people person – you thrive on bringing out the best in your team and making customers feel like family.
• A go-getter with a positive attitude, ready to take on anything with a smile.
• Someone who’s organised, proactive, and always looking to improve.