Description:
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are currently looking for a Customer Service Superstar to work in a full time permanent capacity for a leading Australian Insurance brand based in Perth.You will be working as part of the Member Services department, where you will be providing high-level customer service to existing members regarding insurance enquiries via phone and email.
What's in it for you:
- Work for a Premium Brand that truly values their people!!
- Join a fun, inclusive and social work culture!!
- $72,800 salary package
- Work with a supportive and engaging leadership team
- You will work in the office full-time for the first few months to ensure you are set up for success, then transition to hybrid work from home and office which is located in Perth CBD.
- A large organisation offering exciting career pathways!
- Hours are Monday - Friday on a rotating roster between 8am - 5pm – total 38 hours per week.
Duties Include:
- Manage inbound calls and emails from existing members
- Handle general enquires including policy details and amendments
- Have consultative conversations and provide first call resolutions
- Provide an exceptional service experience in each and every call
- Work towards weekly KPI’s and maintain an updated database
Skills & attributes required:
- Demonstrated customer service experience either face to face or over the phone
- Previous experience in Insurance/ Banking/ Finance is a highly desirable, but not essential
- Ability to have consultative conversations and build strong relationships
- Excellent communication skills both written and verbal
- Ability to understand complex policies and navigate multiple systems at once
- Effective questioning and active listening skills are essential
- A can-do positive attitude and a strong customer focus is key!
Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered for this role. All successful candidates will be subject to background and bankruptcy checks.
To apply, please click on the application button and attach your resume in Word Format - We are interviewing immediately!!!
15 Mar 2025;
from:
uworkin.com