Construction Customer Service Administrator - Residential

Description:

About the Role

Our client is a successful residential builder established for over 30 years with a reputation for building quality homes. Currently building around 200+ homes per year, they have plenty of work in the pipeline for years to come.
Currently seeking a dedicated Construction Customer Service Administrator to be the vital link between our clients and construction teams, ensuring a seamless and positive experience throughout the building process.
As a Construction Customer Service Administrator, you will be responsible for:

• Acting as the main point of contact for customers throughout the construction journey.
• Coordinating communication between clients, construction supervisors, and internal departments.
• Managing customer inquiries, updates, and feedback in a timely and professional manner.
• Maintaining accurate records of client interactions and project progress.
• Assisting with the preparation and distribution of contracts, variations, and other documentation.

About You:

• Previous experience in a customer service or administration role, within the construction or residential building industry.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office Suite and experience with CRM systems (preferred).
• A proactive and positive attitude with a passion for delivering exceptional customer experiences.

What’s in it for You?

• Join a reputable and leading residential home builder with a supportive team culture.
• up to $90k + super and long-term career development opportunities.
• Be a key part of delivering dream homes and enhancing customer satisfaction.

For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison or nswcorporate@designandbuild.com.au, or click apply. Your application will be treated as strictly confidential.