Description:
About the role
Tormax is seeking a talented and motivated Service Administrator to join our dynamic team in Rydalmere, NSW. In this full-time role, you will be responsible for providing efficient and effective administrative support to our service department, ensuring the smooth running of our operations.
What you'll be doing
- Handling customer inquiries and service requests via phone, email, and other communication channels
- Scheduling and coordinating service technician appointments and visits
- Maintaining detailed records of service activities, parts usage, and customer interactions
- Providing administrative support to the service management team, including preparing reports and documentation
- Assisting with the processing of service-related invoices and payments
- Collaborating with the sales and operations teams to ensure seamless service delivery
- Continuously looking for ways to improve efficiency and enhance the customer experience
What we're looking for
- Proven experience in a similar administrative or customer service role, ideally within the client and sales administration or service industry
- Strong communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
- Proficiency in Microsoft Office suite, with the ability to quickly adapt to new software and systems
- A keen eye for detail and a commitment to accuracy in your work
- A problem-solving mindset and the ability to work independently as well as part of a team
About us
Tormax is a leading provider of innovative door automation solutions, serving a diverse range of industries across Australia. With a strong focus on quality, customer service, and sustainable practices, we are committed to being the partner of choice for our customers. Join our team and be a part of our continued success.
Apply now and take the first step towards an exciting career with Tormax.