Description:
About the Business
We are a dynamic allied health service offering Occupational Therapy, Speech Pathology , and Behavioural Support to a broad range of clients both in-clinic and in the community. Our office is located in Robina, situated in a small community shopping precinct. Our supportive team values a positive and enjoyable work environment. We strive to create a professional yet warm space for clients to receive the best care.
We are looking for a full-time, part-time, or school-hours-based Business Development and Office Administrator to join our team, with the role split between Business Development and Office Administration activities, including outbound calls, attending networking events, and fostering relationships with local partners. A minimum of 25 hours per week is required.
Tasks and Responsibilities
Business Development:
- Networking & Business Development: Actively make outbound calls to potential clients and partners, represent the business at networking events, and help build relationships to grow the business.
- Collaborating & Engaging with Community Partners: Build and nurture relationships with local partners such as childcare centers, other allied health providers, and support coordinators to expand referral networks and enhance service offerings.
Office Administration:
- Quality Assurance: Formatting, editing, and proofreading therapists’ reports.
- Referral & Client Care: Ensuring smooth client onboarding and providing excellent customer service.
- Diary Management: Handling appointments, cancellations, and alterations with precision.
- General Administration: Scanning, printing, sending letters/faxes, and maintaining accurate records and data entry.
- Office Maintenance & Presentation: Ensure the office is maintained and presented in a professional manner, including shared housekeeping duties with other team members to ensure a clean, welcoming work environment.
- Relief Cover: Provide relief cover for invoicing, bank reconciliations, and managing arrears as required.
Essential Criteria
- Exceptional attention to detail.
- At least two years of experience in administration in a comparable role.
- Well-presented and professional, suitable for an allied health setting.
- Excellent verbal and written communication skills.
- Strong customer service and people skills.
- Excellent time management skills and the ability to handle multiple tasks simultaneously.
- Proficient in Microsoft Word and Excel.
- Ability to manage and prioritize competing demands under pressure.
- Must have own car and be willing to travel within the community for business development activities.
Preferable Criteria
- Competence in practice management software (e.g., Cliniko).
- Previous experience with NDIS or knowledge of allied health services is desired but not essential.
- Experience working with vulnerable individuals.
- A proactive mindset for business development, including outbound calls and attending networking opportunities.
Flexible Hours: This role can be full-time, part-time, or school-hours-based, with a minimum of 25 hours per week required.
If you believe you are the ideal candidate for this role , we invite you to upload your CV along with a Cover Letter to SEEK.
In your Cover Letter, please include:
- Why you are interested in this role,
- Your experience in similar administration/reception roles (including tasks, responsibilities, setting, and years of experience),
- What practice management software you are familiar with,
- Your strengths and suitability for the role.
Applications that do not include a cover letter specifically addressing the above criteria will not be considered.