Quality Assurance Associate, Document Custody

Description:

Perpetual Limited

To be Australia's largest independent wealth manager of choice.

Perpetual Limited (ASX:PPT) is an ASX-listed, diversified financial services company, which has been serving clients since 1886. Across our four businesses: Perpetual Asset Management Australia, Perpetual Asset Management International, Perpetual Corporate Trust and Perpetual Private, we aim to protect and grow our clients’ wealth, knowing that by doing so we can make a difference in their lives. We have been earning the trust of our clients for more than 130 years and pride ourselves on our long-standing client relationships – Trust is earned, every day.Fcba

We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. ​Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets,

managed funds and digital solutions to enable our clients success. As Quality Assurance Associate within Document Custody, you will be responsible for support management monitoring service quality, compliance and data governance obligations. In addition, you will be responsible for:

Quality Assurance & Audits

• Complete monthly quality reviews on incoming security documents processed across clients
• Complete quality reviews for new starters being trained in verification and data entry
• Coordinate and manage the uplift of security packets for client securitisation audits as requested

Compliance Support

• Respond to Investigations team enquiries including managing any follow up with clients attending to legal notices or otherwise on Perpetual’s behalf
• Respond to Client Advocacy team enquiries including managing any follow up with clients attending to complaints or otherwise on Perpetual’s behalf
• Coordinate suspicious matter reporting on behalf of Debt Market Solutions
• Maintenance of Document Custody’s policies and procedures
• Review Client Connect Dashboards ensuring obligations are completed on time
• Ensuring all operational risk controls are maintained in line with policies and procedures.
• Conduct all assigned CSA tests on time
• Communicate effectively on issues / problems to Senior Management and ensure proper and timely follow-up to ensure resolution

Data and Vendor Governance

• Complete monthly data reconciliations across network folders to identify records for deletion
• Ensure Content Manager is updated with accurate information including but not limited to maintenance of locations tables and system import requests
• Provide support into Vendor Management activities for Document Custody.
• Perform regular review of team functions identifying operational trends, issues, and areas for improvement
• Appropriate handling of confidential and sensitive information.

About you We’re looking for someone with:

• Minimum 2-3 years’ experience in Financial Services preferably within a Mortgage operations role (highly desirable)
• Previous experience in conducting audits and quality reviews, with a strong understanding of audit methodologies and best practices (highly desirable)
• Strong knowledge of operational tasks and client service including experience working with mortgage documents
• Strong knowledge of quality assurance, compliance, and data governance within the mortgage industry
• Strong attention to detail and organisational skills
• Excellent client management skills and relationship management experience
• Intermediate Excel Skills (highly desirable).

• Legal Research

  Conduct legal and factual research to collate findings, and inform business and legal decisions.

• Legal Operations

  Review laws and standards to implement, update and maintain the organization’s policies, standards, and procedures.

• Legal Advisory and Risk Management

  Advise on the whole spectrum of legal matters that apply to the business and its offerings.

• Negotiation

  Persuades others to shift their views and/or behaviours with the goal of reaching consensus

• Critical thinking

  Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

• Attention to detail

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables