Parking Enforcement Officer

Description:

ABOUT US
For over 50 years Wilson Parking has been recognised as the market leader in the parking industry. We take pride in the fact that the car parks under our control are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:
Integrity – “Do what’s right, not what’s easy”
Leadership - “Demonstrating leadership is every person’s responsibility”
Customer – “Every customer counts”
Innovation - “Change that adds value”
THE ROLE
We currently have a casual position for a Parking Enforcement Officer working on a rotating roster across the Perth area.
The position of Parking Enforcement Officer is responsible for delivering direct customer service as a first point of contact with external clients and as such requires a strong commitment to customer service and excellent communication and time management skills.
You will undergo extensive training to provide exceptional customer service to the public, our clients and your colleagues. With your employment you will be equipped to perform the duties of parking enforcement in accordance with legislative and client requirements.
When you complete training, you will be responsible for:
• Patrolling assigned areas on foot and or by motor vehicle
• Issuing parking breach notices
• Ensuring that all administrative and reporting requirements are completed in an accurate and timely manner
• Providing professional, accurate and timely customer service in response to queries from key clients and the public
• Maintain parking equipment in a good condition and working order
• Promptly report all incidents, hazards and risks in an accurate and timely manner
This role requires you to be flexible and available to work our operating hours, (including weekends and public holidays)
Ideally you will have some leadership experience in retail, hospitality, maintenance or other service industries. You must have a current Australian Drivers Licence and a clean driving record.
ABOUT YOU:
To thrive in this role, you will need to be:
• exceptionally customer focused particularly during challenging situations
• experienced in working with people from a variety of backgrounds and demeanours;
• a skilled communicator (both written and verbal);
• able to self-supervise, work autonomously, work within a team environment, and self-motivate.
• a technologically minded person with problem solving abilities
• a clear thinker with ability to make decisions under pressure
• experienced in working with people to resolve conflict
• “hands on” attitude – able to learn about equipment and maintenance issues at a basic level
• ability to obtain a national police clearance
To be considered for this role, you will also be required to complete the following:
• National Police Check
• Pre-Employment Medical Check (which may include drug & alcohol testing)
At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
Our parking enforcement services provide a range of services to private car parks including customer service, processing and on and off-street parking management. We are committed to encouraging turn over in parking spaces to support local community traders and reducing safety risks for road users. Being a part of our team means living our core values of:
Care – People, customers and communities matter.
Integrity - We do what's right, not what's easy.
Accountability - Ownership is every person's responsibility.
Innovation - Change that adds value.