Description:
- 12 Month Contract + 12 Month Extension
- Ability to obtain a Baseline Clearance
- 3 days in office + 2 days WFH
Our Client, a large federal government Agency is seeking an experienced ICT Support Analyst to support the Agency's Senior Executive staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. The ICT Support Analyst - will be the first point of contact for an end-user for support and will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required.
Key duties and responsibilities
- Responsible for providing high quality ICT Executive Support autonomously whilst being part of a national virtual team;
- Uphold excellent customer service, whilst having the ability to be autonomous and be a team player;
- Demonstrated resilience in dealing with confidential matters and conflicting priorities;
- Level 1 and 2 ICT support on the ground as follows but not limited to; Desktop, mobile telephony support, managing assets, rebuilds, troubleshooting of hardware etc;
- Consistently and proactively manage incidents for your work area for all Executive Staff and Partners in the community.
- Communicate to a variety of clients with differing levels of ICT knowledge;
- Effectively prioritise work to ensure high levels of service and support are provided;
- Have the ability to respond to urgent requests in a calm and efficient manner while also maintaining high work standards;
- Manage confidential and sensitive information.
Essential criteria
- Demonstrated minimum of 4 years' experience as an ICT Support or Service Desk Team member;
- Excellent communications skills across all mediums;
- Proven experience, working with Senior Executive staff, Shared Service providers and internal stakeholders;
- Ability to travel to assist Senior Executives and their teams with ICT Support, including meetings and forums;
- Experience in monitoring an ICT support mailbox, responding and escalating requests/issues as required;
- Experience with ITSM tools, creating, editing and maintaining tickets.
For a copy of the full job description, including the application instructions, please get in touch with Alison at the Recruitment Hive by clicking the Quick Apply button. Alternatively, you can reach Alison on (02)62991006.
Job ID AC10615
Applications close on Tuesday the 25th of March at 11:00 am.