Description:
WHO WE ARE..We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee Assistance Program
This position is to be collecting payment of rentals and miscellaneous invoices for the fleet lease product in accordance with approved trading terms. To identify, for capture to the receivable systems, client payments remitted by EFT, Direct Debit & Cheque. To liaise with internal teams, clients and the lease financier on invoicing and payment issues.
TASKS AND RESPONSIBILITIES
- Timely review of the accounts on the debtor’s system to ensure prompt identification of accounts beyond acceptable payment terms and professional contact with clients who are in arrears and arrange for prompt clearance
- Prepare statement of outstanding invoices and reconciliations for clients as required, follow up collections
- Ensure arrears position aligns with all with the information on internal sgfleet systems and Financier Systems
- Actioning incoming correspondence via email, phone & mail in timely manner
- Creating detailed and accurate file action notes for all customer interactions within systems provided
- Work effectively with the team to ensure the department requirements are met including support of the vision and goals of the company and complying with the policies, systems and processes approved from time to time
- Establish strong professional relationships both with our client base and internally with the various Departments that we interact with and the Client Relationship team to ensure there are clear communication lines, client expectations are managed, and discrepancies are managed in a timely, accurate and professional manner.
- Certificate or Diploma in Accounting, Finance, Business Management, or related field.
- Previous experience in a customer service within banking or contact center in a fast-paced environment
- Financial Acumen
- Proven ability to overcome obstacles and get results
- Proficiency with database software and MS Office Suite of applications
- Strong communication and negotiation skills
- Knowledge of payment plans and accounting procedures
You will possess a customer service orientation, a proactive and enthusiastic approach, adept problem-solving and objection-handling skills, patience, resilience, and the ability to build and establish relationships with customers based on rapport and trust.
WHAT'S NEXT
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.