Description:
Ausure is one of the largest insurance broking groups in Australia and has been operating for 25 years. Ausure provides insurance broking services to more than 85 broking businesses, operating in over 100 locations across the country.
We are seeking candidates with a positive, can-do attitude and excellent communication skills for a Support Team / Helpdesk role in our Broking Support team based in the Brisbane CBD.
You will be part of a team supporting approx. 500 users in assisting and advising in our broking processes, insurance systems/applications and basic IT queries. This is a client-facing role and requires strong application, problem-solving and customer service skill.
The role primarily focuses on application support but also includes a secondary focus on technical IT. We encourage applicants with an interest in these areas to apply.
As one of Australia's largest and fastest-growing financial services companies, Ausure maintains its family culture, while not compromising on the latest technology.
We will consider candidates with experience in a support role, as well as graduates or those with customer service experience who would like to move into a application \ technical support role.
Responsibilities
- Taking ownership of customers issues and ensuring a quality outcome
- Provide support on a range of systems and applications
- Provide support on basic IT queries, including basic knowledge of Microsoft Windows operating systems, Microsoft Office applications and all browsers
- Escalate tasks within the team or engage appropriate vendor support
- Provide a professional and courteous service to customers
- Participation in occasional ‘out of hours’ support tasks
- Participate in projects, as required by the Support or IT Team
Responsibilities - IT Focus
- Work with the Systems and Security Administrator to provide backup desktop, server, and network support.
- Work with the Systems and Security Administrator on various IT and cybersecurity related projects
- Handle Level 1 IT queries
Responsibilities - Application Support Focus
- Provide detailed application support on the various Ausure applications
To be considered for this role you should have
- At least one year experience in a helpdesk, application support or customer service role is required
- Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently, and politely with service requests
- ‘Can do attitude’ & good communication skills (including good telephone manner and etiquette)
- Excellent people liaison skills with an ability to build great rapport and working relationships
- The ability to prioritize
- The ability to work successfully in a fast-paced team environment and autonomously
Benefits
- Competitive Salary
- A friendly, supportive working environment
- Hybrid office/work from home environment
- Career Growth - Work-Life Balance - Cutting Edge Technology
- Wellbeing voucher of $500 per year
Why Ausure?
Ausure is a leader in Digital Marketing and Technology, continually developing Insurance industry-leading solutions designed to simplify processes and generate new business. Ausure’s dedicated technology teams’ primary focus is on making our brokers day to day processing and sales efforts as seamless and effective as possible.
For further information about Ausure Pty Ltd, please visit our website - www.ausure.com.au
Only successful applicants will be contacted
Please no external recruitment agency contact