Description:
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
An opportunity presents for an enthusiastic Customer Service Coordinator our team in Kemps Creek. The position will provide administration and office support to our internal teams, and customer service to our client base through our nation-wide team. This is a truly wholistic and rewarding role which works closely with our experienced Technical and Sales teams across Australia. Applicants must have excellent communication skills, the ability to work as an individual and within a team environment, with effective and productive use of time, and be comfortable with dealing with local and interstate clients and co-workers over the phone, by email and other electronic communication methods.
Requirements for Success:
- Call & Ticket Management – Answer and manage incoming calls, log service desk tickets, and update the CRM database.
- Customer Communication – Provide regular updates via phone and email on service progress.
- Incident Allocation & Scheduling – Assign and manage incidents/tickets to service engineers for efficient resolution.
- Preventative Maintenance – Schedule and coordinate maintenance visits.
- Quotations & Approvals – Create estimates and follow up on customer approvals.
- Email & Inquiry Handling – Respond to customer emails, sales inquiries, and engineer requests.
- Billing & Credit Requests – Raise sales orders, invoices, and process credit requests for incorrect invoices.
- Job Follow-Ups – Ensure field engineers close jobs and confirm equipment functionality with customers.
- Install-Base Management – Maintain customer records, decommission instruments, and track support status.
- General Administration & Compliance – Support staff and management, uphold SLAs, and promote professionalism.
Skills & Experience :
- Prior experience within the health care industry desirable (but not essential)
- Presented with a high level of professionalism and attention to detail
- Strong verbal and written communication skills
- Knowledge of Microsoft Office
- Tech savvy & open to learning new computer systems
- Capability to prioritize tasks and work loads
Working with EssilorLuxottica
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.
- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica network
To be considered for this opportunity, please click apply and send your cover letter and resume today.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.