Automotive Service Advisor

Description:

• Prior experience in a Service Advisor position
• Full training and support available
• Dynamic and fast paced environment

John Cole Toyota has been serving the Northern Queensland region for 40 years. We're a family owned and operated business and enjoy providing our customers with quality service in all areas of our dealership.

We are currently looking for a Service Advisor to join our growing team in Innisfail.

In this role, you will be the first point of contact for all service-related inquiries, ensuring customer satisfaction and smooth service operations.

Key responsibilities will include but are not limited to; greeting and assisting customers in a friendly and professional manner, scheduling service appointments and maintain clear, timely communication with customers, providing accurate information on repairs, service times, and vehicle status.

You will act as a liaison between customers and the service team to ensure a seamless experience, handle customer concerns and resolve complaints efficiently, process repair orders, invoicing, and manage payments and promote products and services, contributing to sales efforts.

What We're Looking For :

• At least 1 year of experience in a similar Service Advising position
• A personable nature with strong conflict resolution skills
• High standards of personal presentation and professionalism
• Ability to work autonomously and as part of a team
• Proficient computer skills (including MS Office) and ability to pick up new systems
• Clean driving record and an open Australian Manual Driver's License

You'll be part of a dynamic, customer-centric team that values efficiency, professionalism, and a proactive approach to service. If you thrive in a fast-paced environment and are committed to ensuring customer satisfaction, we encourage you to apply and become part of the family. Your hard work will be rewarded with remuneration aligned with the skills and experience you bring to the role.

If you are looking for busy role where you can utilise all your skills, please APPLY NOW through our online application form - with a current CV and cover letter attached.

Only shortlisted applicants will be contacted.