Description:
At Tasmanian Oyster Co (TOC), we’re committed to being the leader in sustainable oyster production. We strive for best practice and continuous improvement in the management of the environment in which we operate.
The Role
We’re looking for a Sales Administration Officer to support our sales and customer service functions, ensuring smooth daily operations related to orders, invoicing, freight coordination, and stakeholder communications. This is a newly created role designed to drive TOC’s future growth. It will suit someone eager to work in a growing company, with increasing sales targets and opportunities to make a real impact. Based in our Bellerive office, but regularly either on farms or out and about, this role is critical in managing customer relationships, coordinating logistics, and supporting our production and finance teams. The ideal candidate is highly organised, customer-focused, and thrives in a fast-paced environment.
In this role, you will:
- Engage with wholesale customers, local restaurants, and retail customers to manage weekly orders, ensuring timely and accurate invoicing.
- Liaise between customers and the production team/third-party farmers, ensuring customer requirements are met and feedback is shared for continuous improvement.
- Coordinate export sales, working with export agents and customers.
- Drive sales growth, meeting and exceeding sales targets.
- Build and maintain strong relationships with customers, suppliers, and stakeholders, ensuring a high level of service.
- Act as the first point of contact for customer complaints, maintaining a register of claims and escalating issues as required.
- Coordinate freight logistics, including scheduling pick-ups, tracking shipments, and managing freight supplier relationships.
- Generate accurate invoices for finance verification and final processing.
- Follow up on outstanding payments and manage debtors in collaboration with the finance team.
- Support the sales team as needed, contributing to projects or assisting at events.
About You
We’re looking for someone with:
- Prior experience in a sales or customer service role (essential).
- Experience in logistics and freight booking (advantageous).
- Strong interpersonal skills, with the ability to build and maintain relationships with customers, suppliers, and stakeholders.
- Excellent multitasking and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- The ability to work independently while contributing as part of a team.
- Strong problem-solving skills and a proactive approach to addressing customer concerns
- Flexibility with hours, including the ability to travel and work at events.
Benefits
- Join a growing business committed to innovation and sustainability.
- Great team culture and collaborative work environment.
- Work in Bellerive rather than the city, and enjoy free parking.
- Discounted oysters!
To find out a little more about us, including the Values that drive us, look at our careers page https://www.tasmanianoysterco.com.au/careers. Check us out on socials to see some stunning pictures of our oysters and equally stunning pictures of our hard-working crew.
For a copy of the position description, email hr@tasmanianoysterco.com.au. For a confidential discussion about the role, contact Mark Allsop on 0427 826 587.
How to Apply
Via the Seek ad. Don’t delay—applications will be reviewed as they come in!