Description:
Harvey Norman® is one of Australia’s most iconic retail brands and the Harvey Norman® Online Franchisee provides the online and digital offering for the Harvey Norman®, Domayne® and Joyce Mayne® brands across Australia. The Harvey Norman® Online Franchisee is the single largest independent Franchisee Business in Australia and the successful candidate will leverage their extensive skills and financial experience to analyse profitability and business performance and identify areas for revenue growth and profitability.
About the role
Reporting to the Online Director and based onsite at the corporate office in Homebush West, you will lead the strategy and execution of a new marketplace. This includes driving its creation, launch, and long-term growth, leading strategic planning, defining the marketplace vision, making key design and operational decisions, and ensuring seamless stakeholder engagement.
You will be responsible for vendor recruitment and onboarding, establishing workflows and policies, and designing an exceptional end-to-end customer experience. Additionally, you will build and maintain strong relationships with vendors and key stakeholders.
Responsibilities include;
- Establish frameworks, policies, and best practices for vendor operations, customer interactions, and compliance legal and industry standards.
- Work with leaderships to set ambitious KPIs for sales, vendor performance, customer satisfaction, and platform growth.
- Actively contribute to strategies and initiatives to exceed KPIs, continuously analysing data to identify and implement improvements.
- Establish, monitor, and enforce KPIs for the Marketplace team and sellers, covering sales, efficiency, productivity, and customer satisfaction.
- Regularly report performance to senior management and use data insights to inform strategies that improve marketplace performance and drive revenue growth.
- Define operational processes for vendor onboarding, product listing management, and issue resolution.
- Optimise and manage multiple systems and relationships to ensure seamless operations.
- Develop and execute initiatives to improve customer satisfaction, retention, and loyalty.
- Maximise product visibility and sales by utilising marketplace advertising tools effectively.
- Build and develop a high-performing team by recruiting, onboarding, and providing continuous training to foster professional growth.
- Foster a culture of teamwork, innovation, and open communication while defining roles, success metrics, and providing the necessary resources and support for high performance.
About you
You should possess a business degree or equivalent experience in retail, commerce, or a related field. You will have a minimum of 5 years of relevant experience in e-commerce (preferably Marketplace), with a strong understanding of online marketplaces and digital retail operations.
You will also have;
- Demonstrates a strong enthusiasm for online retail and marketplace innovation.
- Track record of successfully growing and leading teams to achieve business goals.
- Ability to generate fresh ideas and think strategically to solve challenges and drive growth.
- Capable of prioritizing tasks and managing workloads effectively in a fast-paced, deadline-driven environment.
- Skilled in building strong, effective relationships with stakeholders at all levels through clear communication and organization.
- Competent in using Microsoft Word, Excel, and PowerPoint to create reports, analyse data, and deliver presentations.
- Strong and effective communication skills – written and verbal.
- High attention to detail.
- Strong job ownership and self-motivation skills
- Proficient with the use of Microsoft Word, Outlook, and Excel.
This opportunity will provide:
- Opportunities to make discounted purchases on a great range of products.
- Professional development and career progression.
- Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
- A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
- Opportunities to make discounted purchases on a great range of products and services.
Have we got your interest?
Apply now to be considered to join our dedicated team.
Please note that only people with the right to work in Australia should apply for this position.
Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we’ll be in touch.