Description:
SA Heart are dedicated to providing the highest standard of quality cardiac care for our patients with a professional, compassionate approach. Proudly a South Australian privately owned and operated specialist group, our focus is to ensure we provide a comprehensive range of Cardiac expertise to our community using state of the art equipment together with highly trained clinical staff. Established for 40 years, SA Heart is one of Australia's largest private Cardiology providers, with 30 Cardiologists offering a comprehensive range of Cardiac services.
What SA Heart Can Offer You
- Supportive team culture, united by our values of Integrity, Compassion, Collaboration and Excellence.
- Conveniently located at Ashford.
- An opportunity to be part of a team that provides high quality Cardiac care to patients.
- Access to an Employee Assistance Program.
The Role
SA Heart is seeking an enthusiastic, professional Client Liaison Officer who can demonstrate a proactive approach to assist in the management of SA Heart’s relationship building with General Practitioners.
This position will be primarily based at the main site in the Ashford Specialist Centre and will report to the Practice Manager. The role will have elements of both building and maintaining referrer relationships, coordinating and attending lunch meetings with Cardiologists at General Practice clinics, administrative tasks related to referrals and relationship management with patients when required.
This is a fantastic opportunity for a driven individual who is ready to take the next step in their career.
The position will encompass the following responsibilities:
- Promote SA Heart services and specialists to the general practice community and build and maintain meaningful relationships.
- Maintain and attend a consistent schedule of lunch meetings with General Practice clinics to build strong relationships and awareness of SA Heart’s offerings.
- Promote SA Heart to ensure brand recognition within the market is maintained.
- Provide support to the Practice Manager to resolve any issues that arise to ensure referrers are satisfied with SA Heart’s services.
- Identifying opportunities for growth and relationship-building with key stakeholders.
- Conduct formal and informal research to gain insights into referrer preferences and motivations.
- Maintain a working knowledge of SA Heart’s service offerings, referral pathways, and value proposition.
- Act as a point of contact for patient complaints and escalating issues as required.
- Produce reports relating to referral patterns.
- Record all GP and specialist visits including any follow up required in a CRM database.
- Maintain marketing material for referring doctors.
To be successful in this role you will have:
- Excellent verbal and written communication skills, with the ability to build effective professional relationships with external and internal stakeholders.
- Proficiency in Microsoft Office Suite.
- Organised, motivated and resilient.
- Experience in a medical environment required.
A current Drivers Licence & own vehicle is essential.
If you have the skills and passion to be a part of this rewarding opportunity, please apply today.
For a copy of the Position Description , please email Liz Main at lmain@saheart.com.au.
Please address your application to Liz Main, People and Culture Advisor apply via seek, by clicking 'Apply for this Job'.
Respectfully only shortlisted candidates will be contacted.