Description:
About us
Assured Home Care has a passion for making a positive difference to the lives of people with a disability in our community. It’s what drives us every day. If you share our passion this is your opportunity to join our team.
The Regional Support Coordinator is responsible for assisting National Disability Insurance Scheme (NDIS) participants with medium to complex needs to build personal capacity to make decisions and choices about the implementation of all supports in their NDIS plan, including mainstream, informal, community and funded supports. The role also focuses on addressing barriers in the support environment while also assisting clients to connect with NDIS and other supports, negotiate solutions with multiple stakeholders and build capacity and resilience. These NDIS participants will be from Whyalla, Port Pirrie, Port Agusta and surrounding areas.
This position is based at our head office in Adelaide, however travel to Whyalla, Port Pirrie, Port Agusta and surrounding areas will be required.
Support Coordination
- Review participant NDIS plans and ensure appropriate supports and services are implemented
- Build capacity for participants who are experiencing multiple complex barriers and assist them towards achieving their planned goals
- Coordinate supports for participants and liaise extensively with NDIA planners, relevant clinicians, housing providers and a range of allied health and community based services
- Ensure that choice and control are always promoted and considered in all decisions regarding individualised supports.
- Enhance NDIS participants’ capacity to coordinate their own supports, including provision of information, referrals and engaging with informal/personal support networks and community- based support options
- Provide casework to participants including care planning, intervention and referral
- Successfully identify problems, develop solutions and implement them using a collaborative and systematic approach
- Arrange for assessments as required to determine the nature and type of funding (e.g. assessment to determine the type of complex home modifications required)
- Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Review service agreements with preferred providers and ensure alignment with NDIS budgets
- Travel to NDIS participants in Whyalla, Port Pirrie, Port Agusta and surrounding areas
Administration, Documentation & Data Management
- Ensure timely and accurate entry of client notes that comply with best practice and defensible documentation standards
- Provide progress reports to managers in relation to client services upon request
- Ensure the secure management and ethical use of client and organisational confidential information and compliance with privacy policies and legislation
Continuous Quality Improvement
- Support a culture of continuous quality improvement by identifying and implementing opportunities for improvement in services
- Participate in internal reviews and audits designed to meet national service standards/ external accreditation and enhance AHC’s service delivery model, reputation and legislative compliance requirements
Team and Organisational Activities
- Actively and regularly participate in team planning activities and team meetings
- Actively develop and maintain effective internal and external networks in a professional manner
- Work collaboratively with and support other AHC colleagues where required
- Participate in working groups, committees and organisational activities where requested
Safety
- Take reasonable care for your own safety and comply with reasonable instructions from management in relation to safety
- Identify potential safety risks and minimise risk of injury to clients and team members
- Report hazards, near misses, and incidents of injury and safety concerns immediately
Performance Development, Review & Feedback
- Participate in learning and development activities to maintain professional knowledge and skills.
Participate in regular supervision, performance reviews, feedback and information sharing discussions in relation to job satisfaction and communication, continuous improvement, learning and development, innovation, and improving performance
Technical Competencies
- Ability to work under pressure and adhere to deadlines
- Organisational and time management skills
- Excellent verbal and written communication skills
- Excellent attention to detail
- Experienced user of Microsoft Office and other relevant systems/technologies
Behavioural Competencies
- Align delivery of service to organisational vision, mission, and values
- Ability to work independently and as part of a team
- Maturity to deal with ambiguity and sensitive/personal information
- Promote and present a positive image of AHC to other staff, clients and the community in general
Qualifications & Experience, Licences & Accreditations
- Current NDIS Worker Check and Working with Children Check
- Diploma level qualification in a relevant field or certificate with relevant experience
- Detailed working knowledge/understanding of NDIS
- Sound understanding of the role of a Support Coordinator
- Experience in the delivery of case management and coordination of client services
Current drivers licence and willing to drive in the course of work activities