Customer Service Representative Ii

Description:

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us:
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
The role is based in Scoresby, Melbourne and offers a hybrid working environment and sits within the Customer Care Team.
About the Role:
In this role you'll report to the Customer Care Team Leader and your main responsibility will be to provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service whilst contributing to business development and growth in sales.
What You'll Do:
- Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
- Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
- Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
- Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
- Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
- Communicate optimally with customers and employees partnering for phenomenal results.
- Think on your feet and be prepared to use your initiative to find solutions.
- Ensure compliance with processes around regulated activities.
- Follow the company's quality systems ISO 9001 and operating procedures.
- Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
- Involvement to identify and define problem areas for improvement.
- Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
Keys to Success:
Education
- High School Diploma or equivalent required. University Degree (preferred Science or business) and or related experience would be helpful but is not essential
Knowledge, Skills, Abilities:
- Minimum 1 year industry experience within a dedicated customer service role or customer facing role - preferably from within a science-based environment but not essential
- Excellent digital literacy, with the ability to learn new concepts and packages as the need arises
- Ability to remain professional and composed when presented with complicated and/or challenging circumstances
- Strong results focus and attention to detail
- Excellent interpersonal skills - both written and verbal - with the ability to build relationships and naturally problem solve to achieve results
- Outstanding organisational skills and the ability to prioritise tasks optimally.
- The ability to work effectively (and in good humor!) in a fast-paced environment, ensuring all tasks are performed to completion and on time
- Experience working within a team interacting with both internal and external customers
- Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com (CRM) will be advantageous
Additional Information:
- Some public holiday and out of hours work may be required. Possibility for on call work supporting this critical industry.
Benefits:
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific (https://corporate.thermofisher.com/us/en/index.html) , where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.