Description:
The Princess Alexandra Hospital (PAH) Intensive Care Unit is looking for an Administration Officer - Ward Reception to join their team. This unit is regarded as one of the leading adult specialist facilities in Australia. With 26 funded beds on average and over 2300 annual admissions, the ICU has the highest surgical throughput of any hospital in Australia and New Zealand. All major adult specialities are provided with the exception of burns and obstetrics. Combining innovative clinical practice and a supportive learning environment encourages and ensures that we promote excellence in patient and family care.
We are Metro South Health
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.
We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.
We are committed to creating a diverse and inclusive workplace for our people and our community.
We are part of and proud of the community we serve. We are better together.
Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
- Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- As the primary contact on the ward, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
- Contribute to patient flow efficiencies on the ward and throughout the hospital by liaising with a range of staff to coordinate appointments, resources and movement on behalf of patients.
- Consult with patients to obtain correct details for completion of admissions to the ward and record information accurately into the hospital information systems.
Find out about the role in more detail and how to apply in the attached Role Description.
Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence , shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
You can find out more about why it's so great to work at Metro South here: www.metrosouth.health.qld.gov.au/join-our-team ( http://www.metrosouth.health.qld.gov.au/join-our-team ).