Description:
Our Purpose
Our Purpose is to support children, young people, and their families to build skills and capacity, address the impacts of trauma and adverse childhood experiences, and develop capabilities that will enable them to be the best versions of themselves.
Our Vision
We see a future where Western Australia is the safest place in the world and all children, young people, and their families feel safe to dream, to thrive, and to reach their fullest potential.
About the Role
The purpose of the Service Support Officer is to offer administration to the organisation. As part of the Support Services team, you will be required to provide a high level of customer service to staff, clients, partners. We are seeking a motivated individual who can accommodate school hours.
The role will have a strong focus on financial reconciliation and data input, and experience in this area will be highly regarded.
If you are a passionate, organised and great multitasker who loves to streamline operations then we want to hear from you!
Interviews will take place on Monday & Tuesday, 7th & 8th April 2025.
This role is offered on a Permanent Part-Time basis (22.8 hrs / 0.6 FTE) , at our Head Office in Burswood .
If you would be keen to join us, we are now seeking a passionate and committed professional to join our team who can:
- Provide a high level of customer service and reception support, at all times inclusive of answering phones, handling enquiries, greeting clients and visitors (including contractors and corporate visitors), and responding to queries.
- Provide professional and quality administrative support in relation to various administrative tasks such as (not limited to) correspondence, reports and presentations, archiving input and retrievals, data entry (including referral data), photocopying, printing, scanning, laminating, mail collection & distribution, courier requests and receipt of deliveries.
- Handling of client queries such as parent and family queries, taking referrals and triaging of referrals, ensuring that when dealing with client queries that they are responded to in a timely manner through a child safe lense and maintaining Parkerville principals to ensure disclosures are managed appropriately and the appropriate Parkerville staff are notified.
- Provide support in processing donations and donor related queries when required.
- Support the coordination and administration of safety related tasks, and development of documentation such as policies and procedures. Other duties as that are reasonable as directed by the Support Services Coordinator.
The successful candidate for this role will hold and be able to able to:
- Certified in Business Administration or certified in Workplace Health and Safety (desirable).
- Previous industry experience would also be desirable.
- Demonstrated ability to process complex information, trauma informed is essential.
- Proficient in Microsoft 365, SharePoint, and excellent communication skills both written and verbal.
Parkerville Children and Youth Care are uniquely positioned to provide the successful applicant with the following benefits.
- SCHADS Schedule B PayPoint and Level – Level 2.1 – 2.4 – $33.41 – $36.46
- EAP Service with Wellness resources
- Salary Packaging of up to $15,900
Parkerville Children and Youth Care have a zero tolerance to alcohol and drugs.
It is essential that all applicants meet the above criteria and are permitted to work and remain in Australia with no limitations.
We hope to hear from you by 3:00pm, Thursday, 3 April 2025 . Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.
Parkerville Children and Youth Care Inc. complies with the National Principles for Child Safe Organisations.
Parkerville CYC is committed to ensure that we maintain a diverse and inclusive workplace where our staff are welcomed and feel safe to be their authentic selves. We welcome all qualified applicants regardless of gender, sexuality, age, disability, religion or cultural background.
We are committed to increasing employment opportunities for Aboriginal and Torres Strait Islander people and strongly encourage Aboriginal and Torres Strait Islander people to apply.
Please be advised that only successful candidates will be contacted to progress to the next stage of the recruitment process.